Guest Experience Coordinator

Independence, MO, USA|

Job Overview

Employment Type

Full-time

Part-time

Compensation

Hourly

Exact $16.00

Work Schedule

Standard Hours

Flexible

Benefits

Medical insurance

Dental Insurance

Vision Insurance

Health savings account

Telehealth resources

Life insurance

401k with employer match

Paid vacation time off

Paid parental leave

Job Description

Great Wolf Lodge is a renowned indoor water park resort company known for delivering immersive and family-friendly entertainment experiences. With locations throughout North America, Great Wolf Lodge combines the thrill of water attractions with unique themed activities, dining, and accommodations tailored for all ages. Their commitment to creating magical and memorable moments for families is reflected in every aspect of their resorts, from character appearances to interactive events and entertainment. The resort company places a strong emphasis on customer service, safety, and creating a welcoming environment for guests, staff, and visitors alike. \n\nThe Entertainment Ambassador role at Great Wolf Lodge is integral to fostering an exciting and engaging atmosphere specifically designed for children and their families. This position involves leading a variety of kid-centric activities and entertainment experiences that embody the brand's vibrant and energetic culture. Entertainment Ambassadors are expected to interact personally with guests, perform child-friendly activities on-site and in the community, and uphold Great Wolf Lodge's mission and core values both during work hours and at community events. The role requires versatility, as the Ambassador is involved in performing, supporting character appearances, and facilitating various branded experiences such as Storytime, Dance Parties, Yoga sessions, Arts and Crafts, and signature ceremonies. \n\nThose employed in this position need to have a high level of enthusiasm and creativity, as well as comfort performing in front of large groups. This is a great opportunity for individuals interested in entertainment, dance, theater, or hospitality, offering flexible scheduling with options for full-time, part-time, and varied shifts. Great Wolf Lodge supports employee growth through comprehensive training programs available at Great Wolf University, scholarship funds, and career development initiatives. The role compensates at $16 per hour and values diversity and inclusion, providing a respectful and supportive workplace culture with significant benefits. This position is open to candidates aged 16 and older, emphasizing safety compliance, teamwork, and the ability to maintain a professional yet entertaining environment.

Job Requirements

Be at least 16 years old (15 for some locations and aquatics positions)
Flexibility regarding scheduling including evenings, weekends and holidays
Ability to lift up to 50 lbs
Able to sit or stand for long periods
Ability to fit and wear character suits and maintain composure including heat and humidity for up to 60 minutes
Ability to dance and perform in hot, humid, and outdoor environments up to 60 minutes
Some High School education or equivalent
Successful completion of a criminal background check and drug screen

Job Qualifications

Some High School education or equivalent
Proven customer service skills and communication skills
Comfortable speaking, dancing, and performing in front of large groups
Ability to read and interpret English language manuals relating to safety, operations, and procedures
Successful completion of a criminal background and drug screen
Previous experience in entertainment, dance, or theater is preferred
Charismatic and enthusiastic attitude
Ability to multi-task and prioritize tasks with minimal direction
Proven teamwork skills
Experience as a character or working with children is desirable

Job Duties

Personally interact with Great Wolf Lodge guests
Willingness to perform child-friendly promotional activities on-site and in the community
Willingness to represent Great Wolf Lodge, and our mission and core values, in a positive manner on and off site
Perform all branded experiences consistently according to Standard Operating procedures
Perform high energy brand events/experiences throughout the shift including Storytime, Dance Party, Yoga, Arts and Crafts, Master Magi Ceremony and other Great Wolf Branded experiences
Interact with families while leading different hands on activities such as arts and crafts, bingo, board games, etc
Responsible for all aspects of Character Appearances and Entertainment at the property including performing character appearance duties according to Great Wolf Lodge standards, acting as a Guide for characters to and from designated meet and greet locations, handling character costume operations including care and maintenance
Commit to assigned scheduled opportunities for specific characters to appear at on-site and off-site events
Participate in seasonal event activities
Learn new programming multiple times a year including dances, crafts or themed events
Act as though you are on stage at all times, entertaining Pack Members, families and children through public performance
Perform and/or provide support to all necessary community appearances including sponsors, charities, tradeshows, media and private functions
Assist Entertainment team with inventory of event and activity materials
Maintain a safe, clean and professional environment during organization, coordination and production of branded experiences