Job Overview
Employment Type
Part-time
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Professional Development
flexible scheduling
team events
Job Description
The Richmond Flying Squirrels are a professional baseball team based in Richmond, Virginia, competing as the Double-A affiliate of the San Francisco Giants. They play their home games at CarMax Park, a premier sports venue known for its vibrant atmosphere and commitment to delivering an outstanding fan experience. The organization is deeply rooted in the Richmond community and prides itself on providing exceptional entertainment and fan engagement through a dedicated and passionate staff. As an established team in Minor League Baseball, the Richmond Flying Squirrels focus on fostering a fun, inclusive, and dynamic work environment that supports career growth and operational excellence.
The Guest Experience Coordinator role at the Richmond Flying Squirrels is a critical position that supports the operational success and guest satisfaction at CarMax Park. This full-time role is responsible for overseeing the scheduling, staffing, and workforce management operations of the Guest Experience team, which includes approximately 120 part-time employees. The position demands strong organizational skills, proactive problem-solving, and a customer-focused mindset. The coordinator ensures that each game and special event held at CarMax Park is fully staffed with well-prepared team members who contribute to a memorable and seamless event experience for all fans and guests.
This role acts as a central communication hub between guests, frontline staff, and management, handling guest feedback, service recovery, and staff-related communications professionally and promptly. The Guest Experience Coordinator also plays a significant role in recruitment, staff onboarding, training coordination, and staff performance coaching, addressing attendance, conduct, and availability issues as they arise. As a key point of contact, the coordinator supports the Guest Experience Manager and may act in their stead when necessary. This requires sound judgment to resolve operational challenges independently, with escalation of complex issues as appropriate.
In addition to day-to-day scheduling and staffing logistics, the role involves fostering a positive and energized workplace culture in line with the team’s “Have FUNN” spirit, encouraging teamwork and enthusiasm among staff to enhance guest interactions. The role requires flexibility to work nights, weekends, and holidays in accordance with the event schedule. Proficiency with Microsoft Office and workforce management systems is preferred to streamline operations and communication.
Overall, the Guest Experience Coordinator position offers a dynamic career opportunity within a professional sports environment dedicated to exceptional guest services. The Richmond Flying Squirrels seek a motivated, detail-oriented individual who thrives in a fast-paced, team-oriented setting and is passionate about creating memorable fan experiences through effective staff management and operational excellence.
The Guest Experience Coordinator role at the Richmond Flying Squirrels is a critical position that supports the operational success and guest satisfaction at CarMax Park. This full-time role is responsible for overseeing the scheduling, staffing, and workforce management operations of the Guest Experience team, which includes approximately 120 part-time employees. The position demands strong organizational skills, proactive problem-solving, and a customer-focused mindset. The coordinator ensures that each game and special event held at CarMax Park is fully staffed with well-prepared team members who contribute to a memorable and seamless event experience for all fans and guests.
This role acts as a central communication hub between guests, frontline staff, and management, handling guest feedback, service recovery, and staff-related communications professionally and promptly. The Guest Experience Coordinator also plays a significant role in recruitment, staff onboarding, training coordination, and staff performance coaching, addressing attendance, conduct, and availability issues as they arise. As a key point of contact, the coordinator supports the Guest Experience Manager and may act in their stead when necessary. This requires sound judgment to resolve operational challenges independently, with escalation of complex issues as appropriate.
In addition to day-to-day scheduling and staffing logistics, the role involves fostering a positive and energized workplace culture in line with the team’s “Have FUNN” spirit, encouraging teamwork and enthusiasm among staff to enhance guest interactions. The role requires flexibility to work nights, weekends, and holidays in accordance with the event schedule. Proficiency with Microsoft Office and workforce management systems is preferred to streamline operations and communication.
Overall, the Guest Experience Coordinator position offers a dynamic career opportunity within a professional sports environment dedicated to exceptional guest services. The Richmond Flying Squirrels seek a motivated, detail-oriented individual who thrives in a fast-paced, team-oriented setting and is passionate about creating memorable fan experiences through effective staff management and operational excellence.
Job Requirements
- Bachelor’s degree preferred
- Previous experience in guest experience, event operations, staffing, or venue management required
- Prior supervisory experience preferred
- Strong leadership skills necessary
- Excellent communication skills required
- Ability to manage scheduling and staffing logistics
- Strong judgment and problem-solving ability
- Highly organized and able to multitask
- Proficiency with Microsoft Office preferred
- Availability to work nights, weekends, and holidays
Job Qualifications
- Bachelor’s degree in hospitality, sports management, business, or related field preferred
- Previous experience in guest experience, event operations, staffing, or venue management
- Prior supervisory experience in a fast-paced sports, entertainment, or hospitality environment preferred
- Strong leadership skills with experience coaching staff and addressing performance and attendance issues
- Excellent communication skills with experience handling guest concerns and service recovery
- Proven ability to manage scheduling, staffing logistics, and operational coverage in live event settings
- Strong judgment with ability to resolve issues independently and escalate appropriately when needed
- Highly organized with ability to manage multiple priorities in a deadline-driven environment
- Proficiency with Microsoft Office and scheduling/workforce management systems preferred
- Availability to work nights, weekends, and holidays as required by event schedule
Job Duties
- Build and manage staff schedules for games and special events, including real-time staff assignments, venue-wide coverage adjustments, and monitoring employee attendance, punctuality, and reliability trends
- Align staffing levels with event type, attendance projections, and operational needs while proactively addressing coverage gaps
- Assist in recruiting, interviewing, selecting, and onboarding Guest Experience staff to maintain a reliable, high-performing staffing roster
- Serve as the primary point of contact for guest email communications, responding to feedback, questions, concerns, and service recovery matters in a professional and timely manner
- Manage daily staffing adjustments, including schedule changes, call-outs, shift swaps, and coverage coordination
- Serve as the primary Guest Experience point of contact in the absence of the Guest Experience Manager
- Coordinate and support Guest Experience staff training initiatives while communicating, tracking, and ensuring completion of all organization-required trainings
- Provide coaching, guidance, and timely performance feedback to staff while addressing attendance, availability, and workplace conduct concerns as needed
- Facilitate clear and consistent communication between frontline staff and leadership teams
- Exercise sound judgment in resolving operational, staffing, and guest service matters independently while appropriately escalating sensitive or complex issues to the Guest Experience Manager
- Lead by example with strong communication, organization, and Have FUNN energy
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
Your Profile Is Visible To Hiring Managers Across OysterLink.
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
How Candidates Get Hired Faster
Apply to 2–3 similar roles
Complete profile & get best matches
Check new opportunities daily
