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Great Wolf Lodge logo

Guest Experience Coordinator

Job Overview

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Employment Type

Full-time
Part-time
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Compensation

Hourly
Exact $17.50
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Work Schedule

Flexible
Weekend Shifts
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Benefits

Medical insurance
Dental Insurance
Vision Insurance
Health savings account
Telehealth resources
Life insurance
401k with employer match
Paid vacation time off
Paid parental leave

Job Description

Great Wolf Lodge is a well-known family-oriented resort and indoor waterpark chain dedicated to providing memorable and engaging experiences for guests of all ages. Known for combining entertainment and hospitality, Great Wolf Lodge offers a unique environment where children and families can relax, play, and create lifelong memories. The resort focuses heavily on creating a safe, friendly, and fun atmosphere with a variety of themed attractions, interactive activities, and engaging entertainment offerings throughout their locations nationwide. Great Wolf Lodge is committed to fostering a positive workplace culture that supports diversity, inclusion, and the well-being of their team members. The company... Show More

Job Requirements

  • At least 16 years old (15 for some positions like lifeguard)
  • Successful completion of criminal background and drug screen
  • Flexibility to work evenings, weekends, and holidays
  • Ability to lift up to 50 lbs
  • Able to sit or stand for long periods
  • Ability to wear character suits and maintain composure in hot, humid environments for up to 60 minutes
  • Ability to dance and perform under varying environmental conditions
  • Must be enthusiastic and able to perform child-friendly promotional activities
  • Able to maintain positive representation of Great Wolf Lodge

Job Qualifications

  • Some high school education or equivalent
  • Proven customer service and communication skills
  • Comfortable speaking, dancing, and performing in front of large groups of people multiple times a day
  • Ability to read and interpret English language manuals related to safety, operations, and procedures
  • Previous experience in entertainment, dance, or theater preferred
  • Charismatic and enthusiastic attitude
  • Ability to multi-task and prioritize tasks with minimal direction
  • Previous experience as a character or working with children preferred
  • Proven teamwork skills

Job Duties

  • Personally interact with Great Wolf Lodge guests
  • Willingness to perform child-friendly promotional activities on-site and in the community
  • Willingness to represent Great Wolf Lodge and its mission and core values positively on and off site
  • Perform all branded experiences consistently according to Standard Operating procedures
  • Perform high energy brand events and experiences throughout the shift including Storytime, Dance Party, Yoga, Arts and Crafts, Master Magi Ceremony and other Great Wolf Branded experiences
  • Interact with families while leading different hands on activities such as arts and crafts, bingo, board games
  • Responsible for all aspects of Character Appearances and Entertainment at the property including performing character appearance duties according to standards, acting as a guide for characters, managing costume care, and committing to scheduled character appearances
  • Participate in seasonal event activities throughout the year
  • Learn new programming including dances, crafts or themed events multiple times a year
  • Act as though on stage at all times when not on break, effectively entertaining guests through public performance
  • Provide support for community appearances such as sponsors, charities, tradeshows, media and private functions
  • Assist Entertainment team with inventory of event and activity materials
  • Maintain a safe, clean and professional environment during branded experiences

Job Criteria

Experience

Entry Level (1-2 years)


Job Location

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