Guest Experience Coordinator

Sheraton Waikiki Beach Resort is a premier beachfront hotel located in Honolulu, Hawaii. As part of the Marriott International family, Sheraton offers guests a luxurious stay with an array of amenities set against the vibrant backdrop of the Hawaiian Islands. The hotel is renowned for its exceptional guest services, beautiful ocean views, and welcoming atmosphere. Established as a gathering place since 1937, Sheraton provides a space where travelers from around the world can come together to relax, explore, and create memorable experiences. With over 400 communities globally, Sheraton is committed to fostering a sense of belonging and delivering thoughtful service to each guest.

The role offered is a part-time, non-management position at Sheraton Waikiki Beach Resort focusing on rooms and guest services operations. The hourly pay ranges from $30.00 to $33.00, reflecting the importance of delivering top-notch guest experiences. The key responsibilities of this role involve supplying guests with accurate directions and information about the hotel's amenities, operational hours, and local attractions. This position requires proactive communication with various departments such as Bellperson, Front Desk, Housekeeping, Engineering, and Security/Loss Prevention to address guest needs effectively. Additionally, the position involves following up to ensure guest satisfaction, handling special requests, and maintaining confidentiality and professionalism. Teamwork and adherence to company policies are critical components as well. The role demands standing, sitting, or walking for extended periods and occasionally moving objects up to 10 pounds.

At Sheraton Waikiki, employees are encouraged to uphold company standards by welcoming guests warmly, anticipating their needs, and exhibiting genuine appreciation for their patronage. The company values clear and professional communication and fosters a collaborative working environment to achieve shared goals. This position contributes directly to the hotel's reputation by ensuring that guests' service needs are addressed promptly and courteously, thereby enhancing their overall stay experience. Sheraton offers various benefits, including healthcare and retirement plans, paid time off, life insurance, and wellness programs, making it an attractive workplace for individuals eager to grow within the hospitality industry. By joining Sheraton Waikiki, individuals become part of a global community dedicated to delivering exceptional service and making every guest feel at home. This role is ideal for someone enthusiastic about customer service and eager to be part of a dynamic team in one of the world’s most beautiful locations.