Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $20.00
Work Schedule
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401k with employer match
Paid Time Off
Life insurance
long term disability
short term disability
Employee assistance program
Referral Bonus Program
Carpool reimbursement
Employee Discounts
Employee lunch
Job Description
Paws Up Montana is a premier luxury ranch resort located in the heart of Montana, embodying the authentic spirit of the American West. This family-owned, award-winning destination offers guests an unforgettable experience by blending rugged outdoor adventure with sophisticated comfort and impeccable hospitality. Known for its stunning scenery, exceptional guest service, and commitment to preserving the natural beauty and heritage of the region, Paws Up Montana is a sought-after retreat for travelers seeking both relaxation and adventure. The resort features luxury accommodations, exceptional dining experiences, a world-class spa, and a wide array of outdoor activities that celebrate Montana's distinctive ranch lifestyle. As one of Montana's top luxury ranch resorts, Paws Up is dedicated to inspiring not only guests but also team members who share a passion for delivering outstanding service and creating memorable experiences.
The role of Guest Experience Coordinator at Paws Up Montana is vital in ensuring that every guest has a personalized and enriching stay. This position is responsible for organizing immersive activities that highlight the unique offerings of the ranch, coordinating exquisite Montana ranch dining, and arranging wellness and spa services tailored to individual preferences. The Guest Experience Coordinator acts as the primary liaison between guests and the resort's various amenities, playing a crucial part in crafting meaningful itineraries that elevate the guest experience from arrival to departure. This is a full-time position that requires excellent interpersonal skills, attention to detail, and a proactive attitude to manage guest needs effectively. The coordinator must engage with guests before arrival to build anticipation and trust, schedule and check in guests for activities seamlessly, and respond promptly to requests through various communication channels while upholding Paws Up Montana’s high standards and values. The role demands multitasking in a fast-paced environment, maintaining confidentiality, fostering vendor relationships, and championing the resort’s culture and quality of service.
Working at Paws Up Montana means joining a team that values career development and work-life balance. The resort offers competitive benefits including medical, dental, and vision insurance, a 401K plan with employer match, paid time off with floating holidays and personal days, life insurance, disability coverage, and an employee assistance program that provides counseling services. Additional perks include a referral bonus program, carpool reimbursement, employee discounts on merchandise, and complimentary employee lunches. The Guest Experience Coordinator will thrive in a dynamic, welcoming environment where their efforts directly impact guests' enjoyment and the resort’s reputation as a leading Montana luxury destination.
The role of Guest Experience Coordinator at Paws Up Montana is vital in ensuring that every guest has a personalized and enriching stay. This position is responsible for organizing immersive activities that highlight the unique offerings of the ranch, coordinating exquisite Montana ranch dining, and arranging wellness and spa services tailored to individual preferences. The Guest Experience Coordinator acts as the primary liaison between guests and the resort's various amenities, playing a crucial part in crafting meaningful itineraries that elevate the guest experience from arrival to departure. This is a full-time position that requires excellent interpersonal skills, attention to detail, and a proactive attitude to manage guest needs effectively. The coordinator must engage with guests before arrival to build anticipation and trust, schedule and check in guests for activities seamlessly, and respond promptly to requests through various communication channels while upholding Paws Up Montana’s high standards and values. The role demands multitasking in a fast-paced environment, maintaining confidentiality, fostering vendor relationships, and championing the resort’s culture and quality of service.
Working at Paws Up Montana means joining a team that values career development and work-life balance. The resort offers competitive benefits including medical, dental, and vision insurance, a 401K plan with employer match, paid time off with floating holidays and personal days, life insurance, disability coverage, and an employee assistance program that provides counseling services. Additional perks include a referral bonus program, carpool reimbursement, employee discounts on merchandise, and complimentary employee lunches. The Guest Experience Coordinator will thrive in a dynamic, welcoming environment where their efforts directly impact guests' enjoyment and the resort’s reputation as a leading Montana luxury destination.
Job Requirements
- College degree preferred
- two years' experience in customer service or hospitality preferred
- strong knowledge of MS Office, including Teams, Word, Excel, PowerPoint and Outlook
- previous experience with Maestro Property Management System preferred
- proficient ability to multi-task and work in a fast-paced environment while remaining organized and prioritizing workload throughout the day
- friendly and professional manner under periods of high demands
- dependable and available to work on weekends, evenings, and/or holidays as needed
- valid State Driver’s License
Job Qualifications
- College degree preferred
- two years' experience in customer service or hospitality preferred
- strong knowledge of MS Office, including Teams, Word, Excel, PowerPoint and Outlook
- previous experience with Maestro Property Management System preferred
- proficient ability to multi-task and work in a fast-paced environment while remaining organized and prioritizing workload throughout the day
- friendly and professional manner under periods of high demands
- dependable and available to work on weekends, evenings, and/or holidays as needed
- valid State Driver’s License
Job Duties
- Greet guests with friendly and genuine interactions
- design guest itineraries to ensure meaningful and memorable stays
- engage upcoming guests to instill trust and excitement pre-arrival to plan and anticipate guest schedules
- ensure all property information is accurately communicated to the guest
- enter guest information accurately into the property management system
- schedule all resort-guided activities, spa services, dining experiences, wilderness workshops, and special events
- check in guests for scheduled activities to ensure an organized start to their next adventure
- respond to guest requests in person, via email, and SMS messaging system while adhering to company standards and values
- handle all guest interactions in a professional and polished manner
- curate and organize unique, personalized guest celebration amenities
- maintain cleanliness of the Guest Experience Desk and of the Wilderness Outpost
- maintain guest confidentiality at all times
- demonstrate a high level of attention to detail at all times
- manage timelines and priorities efficiently
- foster relationships with third-party vendors to enhance guest stays
- champion Paws Up standards and values
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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