Guest Experience Attendant- M-Club

Miami Airport Marriott is a renowned full-service hotel located in the heart of Miami, Florida. Known for its commitment to excellent guest experiences and hospitality, this hotel is part of the Marriott International family, a global hospitality leader recognized for quality and customer service. Situated near Miami International Airport, this property attracts a diverse clientele from business travelers to tourists, offering comfortable accommodations, dining options, and meeting facilities. The hotel emphasizes a welcoming atmosphere and a team-oriented environment. It serves as an ideal workplace for individuals passionate about hospitality and delivering memorable guest experiences. As a full-time, non-management position at Miami Airport Marriott, this role invites individuals who thrive in dynamic, guest-focused environments with opportunities to grow and learn in the hospitality industry.

This position is primarily responsible for welcoming and seating guests, ensuring smooth and efficient flow of restaurant or bar seating areas. The role involves monitoring the club or dining area for availability, effective service, and overall guest safety and satisfaction. It includes serving food and alcoholic beverages while keeping up with new trends in beverages and local offerings to meet evolving guest preferences. Candidates will handle menu inquiries, communicate effectively with kitchen staff regarding orders and availability, and operate the Micros system for accurate transaction recording at the time of order. Maintaining cleanliness and order of the bar, tables, and supplies is also crucial. Additional responsibilities include preparation and service of beverages upon guest request, stocking necessary items like ice and glassware, and washing dishes and serving utensils. Opening and closing duties must be completed diligently, including the requisition and transportation of supplies necessary for bar set-up, securing inventory, documenting key information in departmental logs, and completing cashier reports while resolving discrepancies. This position also requires adherence to property control audit standards to ensure the integrity of operations.

The role demands compliance with company policies and procedures, including maintaining a professional appearance, protecting proprietary information, and securing company assets. The job emphasizes exceptional guest service skills, such as welcoming guests following company standards, anticipating service needs, assisting guests with disabilities, and expressing genuine appreciation. Communication skills are critical, involving professional verbal and written interactions, and proper telephone etiquette. Teamwork and positive working relationships are essential for meeting common goals and quality assurance standards. Physically, the role requires the ability to lift and move objects weighing up to 25 pounds and to stand or move for extended periods during work shifts. This position at Miami Airport Marriott presents an excellent career opportunity for individuals starting in hospitality, with no previous experience required, and offers a chance to be part of a globally recognized brand dedicated to the art of wonderful hospitality, always.