Guest Experience & Membership Concierge

The NOW in Durham, North Carolina, is an innovative wellness and fitness destination designed to provide an exceptional guest experience through a personalized and holistic approach. Known for its commitment to community wellness and cutting-edge fitness services, The NOW combines an inviting atmosphere with professional expertise. It caters to individuals seeking to improve both their physical and mental well-being by engaging in tailored fitness programs, guided activities, and wellness support. The establishment values a proactive and warm approach, ensuring each visitor feels welcomed and cared for from the moment they step into the facility.

The role of Experience Guide at The NOW is pivotal in creating an enjoyable and seamless experience for every guest. This position involves welcoming visitors, answering inquiries, assisting with scheduling appointments, and promoting the available memberships and services. The Experience Guide acts as the face of The NOW, embodying the company’s friendly, professional vibe and fostering positive interactions that encourage repeat visits and membership sign-ups. Ideal candidates will have excellent communication and guest service skills, with preferred experience in sales to effectively promote memberships and services. This role is characterized by a flexible schedule, supportive team culture, and ample opportunity for professional development and career advancement, making it an attractive position for driven individuals passionate about health, wellness, and providing exceptional client service. The salary for this role ranges from USD 40,000 to 60,000 per year, reflecting the importance and responsibilities of the position within the organization. This is an employee-centric role emphasizing guest satisfaction, operational efficiency, and growth potential within the company.