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Guest Experience & Facilities Concierge

Job Overview

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Employment Type

Full-time
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Compensation

Salary
Range $40,000.00 - $60,000.00
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Work Schedule

Standard Hours
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Benefits

Health Insurance
401(k)
Paid Time Off

Job Description

CBRE is a global leader in real estate services and investment, renowned for delivering integrated solutions to property owners, occupiers, and investors. With a presence in Detroit, CBRE is dedicated to enhancing the workplace environment, driving operational excellence, and fostering welcoming spaces where employees and guests feel valued and supported. As a company committed to innovation and customer satisfaction, CBRE provides a dynamic and collaborative work culture that encourages professional development and recognizes outstanding performance.

The Workplace Experience Coordinator position at CBRE Detroit is a vital role focused on delivering exceptional service to both employees and visitors. This role is designed for individuals who take pride in creating positive first impressions and ensuring seamless workplace operations. The coordinator will be responsible for greeting guests warmly, managing and coordinating workplace events efficiently, and upholding strict security protocols to maintain a safe and secure environment. This position emphasizes attention to detail, excellent interpersonal communication, and the ability to multitask in a fast-paced setting.

CBRE seeks a candidate with a Bachelor’s Degree and 3-5 years of customer service experience, reflecting strong interpersonal skills and a commitment to outstanding service delivery. The role involves direct interaction with a diverse range of stakeholders, requiring professionalism, tact, and a proactive approach to resolving issues. The Workplace Experience Coordinator will support the smooth running of workplace amenities and contribute to a positive workplace culture, making it a highly rewarding opportunity for those passionate about service excellence.

This is a full-time role offering a competitive salary package. CBRE also provides a comprehensive benefits package, including health insurance, a 401(k) retirement plan, and generous paid time off (PTO), supporting employees' overall well-being and work-life balance. Joining CBRE means becoming part of an industry-leading company with a commitment to employee growth and community involvement. This role is not only about managing the workplace but also about enhancing the overall employee experience, making a real difference every day at the office.

Job Requirements

  • Bachelor's Degree
  • 3-5 years of customer service experience
  • Strong interpersonal skills
  • Attention to detail
  • Ability to multitask
  • Proficiency in Microsoft Office
  • Effective communication skills

Job Qualifications

  • Bachelor's Degree in any field
  • 3-5 years of customer service experience
  • Strong interpersonal and communication skills
  • Attention to detail and multitasking ability
  • Proficiency in Microsoft Office
  • Ability to handle confidential information with discretion
  • Experience in facility or workplace coordination is a plus

Job Duties

  • Greet employees and visitors warmly and professionally
  • Manage and coordinate workplace events
  • Ensure adherence to security protocols and access controls
  • Provide general assistance and information to guests and staff
  • Maintain a clean and organized workplace environment
  • Report and escalate workplace issues as necessary
  • Support other administrative tasks as required

Job Criteria

Experience

Mid Level (3-7 years)


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