Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $22.00 - $28.00
Work Schedule
Flexible
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
supportive work environment
flexible scheduling
Job Description
Tahoe Mountain Club is a distinguished four-season Social Club dedicated to offering exceptional experiences that foster family traditions, create new adventures, and build lifelong friendships among its Members and Guests. Nestled in the scenic mountain town of Truckee, California, just minutes from the stunning Lake Tahoe, Tahoe Mountain Club presents an unparalleled blend of outdoor recreation, social engagement, and premium amenities. Our facilities boast prestigious locations such as the Old Greenwood and Gray's Crossing Championship golf courses, swim, tennis, and fitness centers located at both Old Greenwood and Gray's Crossing, the Alpine Club ski valet and lounge in the Village at NorthStar, and the exclusive Schaffer's Camp on-mountain private dining at NorthStar California. As a prominent player in the luxury club sector, Tahoe Mountain Club prides itself on maintaining the highest standards of service, inclusivity, and member engagement throughout the year.
The position of Guest Experience and Concierge Specialist at Tahoe Mountain Club is a vital role that acts as the welcoming face of our esteemed club. This role is fundamentally about delivering an unparalleled standard of personalized service to Members and Guests, ensuring that each interaction contributes to a memorable and positive experience. The Specialist serves as the primary point of contact, responsible for representing the Club with professionalism, warmth, and a deep understanding of each Member’s unique needs. They must possess exceptional interpersonal skills, the ability to recall names and faces, and ease in initiating conversations with newcomers, making every guest feel valued and at home.
Beyond mere hospitality, the Guest Experience and Concierge Specialist plays a hands-on role in the daily operations of the club, overseeing member satisfaction and adherence to Club standards, including strict compliance with safety and security regulations. This comprehensive role requires juggling various responsibilities such as greeting Members by name, managing access to facilities with diligence, promoting and coordinating club activities and events, and administering membership communications, including direct emails and SMS campaigns. They also play a significant role in planning and executing small member events, crafting compelling promotional copy, and ensuring the unity of branding across all club communications.
Additionally, the Specialist manages critical administrative tasks including issuing membership cards, maintaining records, handling point-of-sale transactions, and monitoring the club’s cleanliness and safety compliance. They are expected to handle emergencies with composure and collaborate closely with internal teams to ensure smooth, seamless operations. The role demands flexibility due to fluctuating club demands and involves assisting team members in various capacities beyond their primary responsibilities.
This full-time position requires at least two years of relevant experience in hospitality or customer service, a high school diploma or GED, and the ability to fluently communicate in English. Tahoe Mountain Club is committed to fostering a respectful and inclusive workplace where diversity is embraced, and all employees are encouraged to contribute positively towards the club’s mission and values. The compensation and specific employment type details are competitive and reflective of the specialized nature of the role and the high standard set by Tahoe Mountain Club.
Joining Tahoe Mountain Club as a Guest Experience and Concierge Specialist means becoming a pivotal part of a team dedicated to excellence and delivering memorable experiences that resonate with every Member and Guest, embracing the spirit and beauty of Tahoe.
The position of Guest Experience and Concierge Specialist at Tahoe Mountain Club is a vital role that acts as the welcoming face of our esteemed club. This role is fundamentally about delivering an unparalleled standard of personalized service to Members and Guests, ensuring that each interaction contributes to a memorable and positive experience. The Specialist serves as the primary point of contact, responsible for representing the Club with professionalism, warmth, and a deep understanding of each Member’s unique needs. They must possess exceptional interpersonal skills, the ability to recall names and faces, and ease in initiating conversations with newcomers, making every guest feel valued and at home.
Beyond mere hospitality, the Guest Experience and Concierge Specialist plays a hands-on role in the daily operations of the club, overseeing member satisfaction and adherence to Club standards, including strict compliance with safety and security regulations. This comprehensive role requires juggling various responsibilities such as greeting Members by name, managing access to facilities with diligence, promoting and coordinating club activities and events, and administering membership communications, including direct emails and SMS campaigns. They also play a significant role in planning and executing small member events, crafting compelling promotional copy, and ensuring the unity of branding across all club communications.
Additionally, the Specialist manages critical administrative tasks including issuing membership cards, maintaining records, handling point-of-sale transactions, and monitoring the club’s cleanliness and safety compliance. They are expected to handle emergencies with composure and collaborate closely with internal teams to ensure smooth, seamless operations. The role demands flexibility due to fluctuating club demands and involves assisting team members in various capacities beyond their primary responsibilities.
This full-time position requires at least two years of relevant experience in hospitality or customer service, a high school diploma or GED, and the ability to fluently communicate in English. Tahoe Mountain Club is committed to fostering a respectful and inclusive workplace where diversity is embraced, and all employees are encouraged to contribute positively towards the club’s mission and values. The compensation and specific employment type details are competitive and reflective of the specialized nature of the role and the high standard set by Tahoe Mountain Club.
Joining Tahoe Mountain Club as a Guest Experience and Concierge Specialist means becoming a pivotal part of a team dedicated to excellence and delivering memorable experiences that resonate with every Member and Guest, embracing the spirit and beauty of Tahoe.
Job Requirements
- Must be 18 years of age or older
- High school diploma or GED required
- Minimum of 2 years experience in hospitality, customer service, or related environment
- Ability to read and speak English
- Must display professional demeanor and communicate professionally
- Ability to work as part of a team
- Willingness to perform a variety of tasks as needed due to fluctuating demands
- Ability to follow safety and security policies
- Must support decisions of club leadership
- Ability to respond effectively to emergencies
Job Qualifications
- High school diploma or GED
- Minimum of 2 years experience in hospitality, customer service, or related environment
- Ability to read and speak English
- Professional communication skills
- Ability to work as part of a team
- Ability to maintain open communication with managers and coworkers
- Display professional demeanor
- Knowledge of club offerings and membership types
- Experience with POS systems
- Strong organizational skills
- Ability to handle emergencies calmly
- Ability to promote events and engage members
Job Duties
- Represent the Club in a professional manner that upholds its high standards of excellence
- Converse professionally with Members and Guests both in person, on the phone, and via email
- Greet Members warmly, and by name, whenever possible
- Provide concierge-level services, collect Member and Guest inquiries, seek solutions using provided resources, and personally close the loop with the member or guest
- Review events calendars, promote events and make recommendations, sign members up for events
- Promote awareness of club activities, services, amenities, and upsell opportunities
- Assist in planning and executing small member events
- Maintain an understanding of club membership types and the access they provide
- Manage access to Club facilities while ensuring proper use of membership cards and collection of guest fees
- Assist with the management of TMC's member communication including mass email, direct emails, SMS campaigns, and website content
- Coordinate production of event signage and collateral to ensure consistent branding
- Craft creative and compelling member copy for event messaging, newsletters, and announcements
- Monitor and report key communication performance metrics
- Ensure accuracy of all outbound communication materials
- Collaborate across departments to align communication plans with overall member engagement initiatives
- Assist with post-program communication summaries and member feedback collection
- Handle administrative tasks such as issuing membership cards, taking photos for IDs, and maintaining records
- Understand and support the decisions of club leadership
- Speak confidently and positively with Members and Guests about existing policies and policy updates
- Operate point-of-sale (POS) systems to accurately process transactions, sell items, and collect fees
- Monitor facilities for cleanliness, maintain a tidy environment, and ensure a clutter-free workspace
- Maintain safety compliance and visual presentation standards
- Follow all company safety and security policies and procedures
- Monitor weather conditions and make operational decisions that ensure member and crew safety
- Maintain and organize member recreational items and supplies
- Collect, track, and organize lost and found items, reunite items with their owners
- Perform opening and closing duties as assigned
- Respond swiftly to emergencies or safety concerns in accordance with facility policies
- Coordinate with internal teams to ensure seamless operations
- Participate in staff meetings and training sessions as required
- Perform additional tasks or assist other team members as needed due to fluctuating demands
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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