Job Overview
Employment Type
Part-time
Compensation
Hourly
Exact $17.00
Work Schedule
Day Shifts
Weekend Shifts
Benefits
weekly pay
Training and development opportunities
Employee Discounts
Flexible work schedules
Job Description
Delaware North Boston Holdings is a prominent hospitality and entertainment company known for managing and operating some of the United States' most iconic sports and entertainment venues. Founded over a century ago as a family-owned business, Delaware North has evolved into a global enterprise specializing in food service, lodging, gaming, and entertainment across various sectors. The company prides itself on its commitment to exceptional guest experiences and employee development. Its Boston division notably owns and operates TD Garden – a historic and vibrant arena located in Boston, Massachusetts. This arena is the principal home for the NHL’s Boston Bruins and NBA’s Boston Celtics, hosting over 200 events every year and attracting more than 3.5 million visitors. TD Garden is not only a premier sports venue but also a hub for concerts, family shows, and cultural events, making it an exciting workplace with diverse opportunities for team members.
Delaware North is currently hiring part-time Guest Experience Ambassadors to join their dynamic team at TD Garden. This role is critical in delivering outstanding customer service and ensuring a memorable, seamless experience for guests attending games and events. As a Guest Experience Ambassador, you will function as a personable and knowledgeable representative of the venue, supporting guests with wayfinding, ticketing issues, mobility assistance, and general customer service. The position requires interaction with a high volume of guests during Bruins and Celtics games, concerts, and various events, often in fast-paced, energetic settings.
The successful candidate will thrive in a busy environment and demonstrate a passion for hospitality by providing positive, polished, and prompt service. Responsibilities include assisting guests at entrances, acting as a resource for ADA compliance and mobility needs, resolving guest complaints, and collaborating closely with event day personnel from ushers to building operations. This role demands an outgoing, adaptable individual with excellent communication skills who can work efficiently under pressure to solve problems and enhance guest satisfaction.
The position offers a competitive hourly pay rate of $17.00 and benefits designed to support both personal and professional wellbeing. Delaware North supports its team members with weekly pay, flexible work schedules, training and development opportunities, and employee discounts. As part-time staff, Guest Experience Ambassadors must be willing to work a minimum of 50% of events each month, including nights, weekends, and holidays. The role also requires physical stamina to operate in loud environments, assist with mobility devices, and withstand various seasonal weather conditions.
Working at Delaware North means joining a company with a storied legacy and a focus on career growth. The company’s commitment to diversity and inclusion creates an equitable workplace where employees can thrive regardless of background. Those passionate about contributing to memorable guest experiences in a lively sports and entertainment environment will find this role both rewarding and engaging. Overall, joining Delaware North as a Guest Experience Ambassador at TD Garden represents an excellent opportunity to be part of a leading team delivering great moments in an iconic setting.
Delaware North is currently hiring part-time Guest Experience Ambassadors to join their dynamic team at TD Garden. This role is critical in delivering outstanding customer service and ensuring a memorable, seamless experience for guests attending games and events. As a Guest Experience Ambassador, you will function as a personable and knowledgeable representative of the venue, supporting guests with wayfinding, ticketing issues, mobility assistance, and general customer service. The position requires interaction with a high volume of guests during Bruins and Celtics games, concerts, and various events, often in fast-paced, energetic settings.
The successful candidate will thrive in a busy environment and demonstrate a passion for hospitality by providing positive, polished, and prompt service. Responsibilities include assisting guests at entrances, acting as a resource for ADA compliance and mobility needs, resolving guest complaints, and collaborating closely with event day personnel from ushers to building operations. This role demands an outgoing, adaptable individual with excellent communication skills who can work efficiently under pressure to solve problems and enhance guest satisfaction.
The position offers a competitive hourly pay rate of $17.00 and benefits designed to support both personal and professional wellbeing. Delaware North supports its team members with weekly pay, flexible work schedules, training and development opportunities, and employee discounts. As part-time staff, Guest Experience Ambassadors must be willing to work a minimum of 50% of events each month, including nights, weekends, and holidays. The role also requires physical stamina to operate in loud environments, assist with mobility devices, and withstand various seasonal weather conditions.
Working at Delaware North means joining a company with a storied legacy and a focus on career growth. The company’s commitment to diversity and inclusion creates an equitable workplace where employees can thrive regardless of background. Those passionate about contributing to memorable guest experiences in a lively sports and entertainment environment will find this role both rewarding and engaging. Overall, joining Delaware North as a Guest Experience Ambassador at TD Garden represents an excellent opportunity to be part of a leading team delivering great moments in an iconic setting.
Job Requirements
- Must be able to work a minimum of 50% of events in each calendar month, including nights and weekends
- Must be willing to work under pressure to solve problems quickly and efficiently
- Must be able to work in loud environments with flashing lights and lasers
- Must be able to push or lift lightweight objects
- Must be able to push wheelchairs and other assistive devices
- Must be able to use a radio with an earpiece
- Exposed to outdoor weather conditions in all seasons, including variable temperatures and wet and/or humid conditions
Job Qualifications
- Experience working in customer service in a fast-paced environment is preferred
- Must be a positive individual who will always think of the guest and work hard to ensure unforgettable experiences
- Must be an outgoing person who is comfortable working directly with a high volume of guests and clients
- The ability to perform simple tasks independently after being given specific instructions
Job Duties
- Provide positive, polished, and prompt customer service to TD Garden guests at Bruins and Celtics games, concerts, and other events
- Provide way-finding assistance and troubleshoot ticketing issues in both indoor and outdoor environments
- Assist with guest entry before events by staffing various gates and high-traveled areas in and around TD Garden
- Provide mobility assistance by providing escorts to guests upon request
- Be a subject matter expert on ADA laws, TD Garden ADA policy, and their implementation at TD Garden
- Professionally handle guest complaints, escalating to management as necessary
- Communicate with guests in person, via email, and via text message during events
- Collaborate with various event day personnel (Ushers, Security, Concessions, Box Office, Housekeeping, Building Operations) to ensure the smooth operation of events
- Execute service recovery when necessary, by providing guests with resolutions to issues as directed by management
- Surprise and delight fans to ensure they receive the best-in-class experiences while at TD Garden
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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