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Guest Experience Ambassador (Floor Manager) - The Ben Hotel, Autograph Collection
Job Overview
Employment Type
Full-time
Compensation
Salary
Exact $55,000.00
Work Schedule
Fixed Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
401(k)
Employee assistance program
Tuition Reimbursement
Job Description
The Ben Autograph Collection, located at 251 N Narcissus Ave in West Palm Beach, Florida, is an esteemed luxury lifestyle hotel known for its sophisticated blend of modern luxury and coastal charm. Inspired by the legendary Byrd "Birdie" Dewey and her famed Ben Trovato Estate, The Ben offers guests a rich narrative embedded in its design and service philosophy. As part of the Autograph Collection, a portfolio of independent four and five-star hotels, The Ben caters to the discerning traveler known as The Individualist — someone who values unique, personalized experiences over conventional stays. This property is owned and operated... Show More
Job Requirements
- high school diploma or equivalent
- previous experience in luxury hospitality or guest services preferred
- strong communication skills
- excellent attention to detail
- ability to remain calm under pressure
- availability to work full time from 11:00 AM to 7:00 PM
- ability to interact professionally with diverse guests and team members
- familiarity with hospitality technology and internal service coordination systems
Job Qualifications
- exceptional interpersonal presence and confidence in guest-facing environments
- highly detail-oriented with strong operational discipline
- calm and composed in high-occupancy, fast-paced settings
- natural emotional intelligence and guest awareness
- passion for anticipatory service and luxury hospitality standards
- ability to communicate clearly and collaborate across departments
- luxury hotel, lifestyle property, or high-touch hospitality experience is strongly preferred
Job Duties
- coordinate in real time with the front desk regarding room assignments, arrivals, and guest preferences
- ensure amenities are thoughtfully prepared and presented prior to guest arrival
- welcome guests upon arrival to the floor with warmth, confidence, and discretion
- escort guests when appropriate, introducing the room experience and confirming service preferences
- provide direct contact information to create ease, accessibility, and personalized service throughout the stay
- conduct detailed inspections of all assigned stayover rooms with a focus on presentation, precision, and luxury-level standards
- monitor departures and coordinate closely with housekeeping to support seamless room turnover
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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