Guest Experience Ambassador (Floor Manager) - The Ben Hotel, Autograph Collection

The Ben Autograph Collection, located at 251 N Narcissus Ave in West Palm Beach, Florida, is an esteemed luxury lifestyle hotel known for its sophisticated blend of modern luxury and coastal charm. Inspired by the legendary Byrd "Birdie" Dewey and her famed Ben Trovato Estate, The Ben offers guests a rich narrative embedded in its design and service philosophy. As part of the Autograph Collection, a portfolio of independent four and five-star hotels, The Ben caters to the discerning traveler known as The Individualist — someone who values unique, personalized experiences over conventional stays. This property is owned and operated by Concord Hospitality Enterprises Company, an independent franchisee separate from Marriott International. Concord Hospitality manages all aspects of employment at this location, including hiring, compensation, and benefits.

With its prime location along the Intracoastal Waterway in downtown West Palm Beach, The Ben boasts remarkable amenities such as Proper Grit, a signature whisky and supper club-inspired restaurant, and Spruzzo, a rooftop Mediterranean lounge offering stunning waterfront views. The hotel's atmosphere is steeped in creativity, sophistication, and a spirit of individuality that ensures a hospitality experience that feels exactly like nothing else.

The Guest Experience Ambassador role at The Ben is a full-time management position pivotal to delivering the highest standards of luxury hospitality within this iconic property. Earning an annual salary of $55,000, this position focuses on creating seamless, personalized in-room experiences for guests throughout their stay. On any given day, the Ambassador is responsible for approximately 30 rooms, acting as the floor’s host, concierge, and service liaison. This requires exceptional emotional intelligence, operational discipline, and a deep commitment to anticipatory service — meaning the ability to anticipate guest needs before they are articulated.

The Guest Experience Ambassador works from 11:00 AM to 7:00 PM during peak guest interaction hours, ensuring that every detail, from arrival to departure, is executed with quiet precision and genuine warmth. Serving as a key communication hub between departments such as Front Desk, Housekeeping, Engineering, and In-Room Dining, the Ambassador ensures that guest services are coordinated discreetly to maintain an atmosphere of effortless sophistication and personalized care.

This role embodies the art of gracious, intuitive, and refined service, demanding calm composure even in high-occupancy, fast-paced settings. The ideal candidate brings presence, polish, and genuine care to every interaction, possessing strong interpersonal skills and the ability to read subtle social cues. Luxury hotel, lifestyle property, or high-touch hospitality experience is strongly preferred, making this position ideal for professionals passionate about elevating guest experiences and defining luxury hospitality.