Guest Experience Agent

Four Seasons Hotels and Resorts is a renowned international luxury hospitality company known for its commitment to delivering exceptional guest experiences through genuine, personalized service. Founded in 1960, Four Seasons has grown into a symbol of luxury and impeccable service worldwide with properties located in prime destinations across the globe. Each Four Seasons location is dedicated to creating unique and memorable experiences for guests, residents, and partners by fostering a culture of respect, innovation, and dedication. The company believes that the foundation of its success lies in its people, who strive to continuously improve and push the boundaries of hospitality while maintaining a warm and welcoming environment. The Four Seasons brand is synonymous with luxury, comfort, and attention to detail, ensuring every visitor feels valued and cared for.

Located in southern California, the Four Seasons Hotel Westlake Village offers a serene escape set at the foothills of the Santa Monica Mountains, nestled between the sunny beaches of Malibu and the renowned vineyards of Santa Barbara. This hotel embraces a relaxed yet refined Californian style that caters to families and wellness enthusiasts alike. As home to the Center for Health & Wellbeing, the property serves as a premier destination for guests seeking rejuvenation, combining luxury with a focus on holistic wellness. The hotel’s stunning natural surroundings and world-class amenities provide guests with an unparalleled experience where rest, relaxation, and revitalization are paramount.

The Four Seasons Hotel Westlake Village is currently seeking a Guest Experience Agent who is passionate about delivering authentic, personalized service throughout every stage of the guest journey. This part-time role is critical in supporting the guest experience from pre-arrival preparations to in-stay engagement and departure coordination. The Guest Experience Agent serves as a visible and approachable presence in guest areas, anticipating needs, collaborating with various hotel departments, and ensuring that every guest encounter aligns with Four Seasons’ high standards of genuine hospitality. The successful candidate will be instrumental in creating memorable moments for guests, handling VIP and returning guests with special attention, and supporting concierge services such as guest inquiries, reservations, and itinerary planning.

This position requires a highly organized individual capable of managing multiple tasks efficiently in a fast-paced environment while maintaining a friendly and approachable demeanor. Flexibility is essential as the role demands working various shifts, including weekdays, weekends, evenings, and holidays. Additionally, candidates must be physically capable of lifting and carrying up to 25 pounds and able to stand or walk for extended periods. The position offers a competitive hourly wage of $23.07, and employees benefit from a comprehensive package including company matched 401K plans, complimentary stays across Four Seasons properties worldwide, free meals in the Wellness Café, laundered employee uniforms, and access to training programs and tuition reimbursement. This opportunity presents significant growth and development potential within a globally recognized luxury hotel brand known for its culture of inclusion and excellence. Joining Four Seasons Hotel Westlake Village means becoming part of a passionate, dedicated team committed to making lasting impressions and elevating the standard of luxury hospitality.