Guest Environment Expert

Boston, MA, USA|Remote

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $31.17 - $32.95

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Training and development programs

Diverse and inclusive workplace

Job Description

Marriott International is a globally renowned hospitality company recognized for its dedication to delivering exceptional guest experiences through its diverse portfolio of brands. Among these, JW Marriott stands out as a prestigious luxury brand with over 100 exquisite properties located in gateway cities and distinctive resort destinations worldwide. JW Marriott prides itself on a culture that places its associates at the forefront, fostering an environment of confidence, innovation, genuineness, and intuition. This commitment ensures that associates are well supported, allowing them to provide the level of service reflective of the brand's legacy and the vision of its founder, J. Willard Marriott. The company offers an inclusive workplace, embracing diversity and actively promoting equal opportunities for all candidates, irrespective of disability, veteran status, or other protected characteristics. At Marriott, the philosophy is simple: happy associates create happy guests, underpinning the high standards of luxury hospitality the brand is known for. Joining Marriott means becoming part of a global team committed to continuous learning, growth, and making meaningful contributions to the hospitality industry.

The Guest Environment Expert role at JW Marriott Boston embodies Marriott International’s dedication to delivering a remarkable guest experience that goes beyond cleanliness to creating an atmosphere that guests find memorable and unique. Situated at 110 Huntington Ave, Boston, Massachusetts, this full-time position is a non-management role offering an hourly pay rate ranging from $31.17 to $32.95. As a Guest Environment Expert, you will be entrusted with a wide range of housekeeping responsibilities critical to maintaining the hotel's superior standards. Your tasks will include cleaning guest rooms and public spaces, stocking carts, and fulfilling guest requests promptly and efficiently. This active role demands physical stamina, requiring associates to be on their feet for extended periods and perform manual tasks such as moving, lifting, carrying, pushing, and pulling objects weighing up to 50 pounds without assistance. Beyond the physical tasks, maintaining a safe workplace, upholding company policies, ensuring uniform and personal appearance standards, and professional communication are essential elements for success in this position. The role is vital in shaping the guest experience, ensuring that every area of the hotel contributes to an inviting and comfortable environment. JW Marriott also emphasizes holistic well-being, professional development, and a supportive community atmosphere. By joining this team, you will be part of a collaborative work environment that values camaraderie among a diverse group of coworkers while providing ample opportunities for training, recognition, and career advancement. Dedicated to innovation and hospitality excellence, JW Marriott offers a workplace where you can do your best work, begin your purpose, belong to a vibrant global team, and become the best version of yourself.

Job Requirements

must be able to stand, walk, or sit for extended periods
able to move, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance
must follow all safety policies and procedures
maintain confidentiality and uphold quality standards
must wear appropriate uniform and maintain a professional appearance
willingness to perform other reasonable job duties as requested

Job Qualifications

high school diploma or equivalent preferred
prior housekeeping or housekeeping-related experience beneficial
ability to perform physical tasks including standing, walking, lifting, and carrying
excellent attention to detail and commitment to quality standards
strong communication skills to interact professionally with guests and team members
ability to work independently and as part of a team
familiarity with safety and sanitation procedures in hospitality environment

Job Duties

clean guest rooms and public spaces to maintain hotel appearance
stock housekeeping carts efficiently to ensure availability of supplies
respond promptly to guest requests related to room and environment
follow all safety guidelines to maintain a safe workplace
adhere to company policies, procedures, and quality standards
maintain professional personal appearance and communication
perform physical tasks such as moving, lifting, and carrying objects up to 50 pounds without assistance