Marriott International, Inc logo

Guest Environment Expert

Job Overview

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Employment Type

Full-time
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
Paid holidays

Job Description

Tampa Airport Marriott, located in Tampa, Florida, is a renowned part of Marriott International's extensive portfolio of hotels. Marriott International is a globally recognized leader in the hospitality industry, known for its commitment to exceptional guest experiences and outstanding service standards. The Tampa Airport Marriott specifically caters to travelers seeking comfort, convenience, and quality accommodations near Tampa International Airport. With its prime location and comprehensive amenities, the hotel serves both business and leisure guests, ensuring every visitor enjoys a memorable stay. The establishment takes pride in its cleanliness, customer service, and overall guest satisfaction, establishing itself as a preferred destination in the Tampa area.

The Guest Environment Expert role at Tampa Airport Marriott is pivotal in making sure that the hotel environment remains pristine and welcoming. This full-time, non-management position is integral to the housekeeper team, primarily during the PM shift. The responsibilities extend beyond merely cleaning rooms; the role focuses on creating unique and memorable experiences for guests by maintaining high standards of cleanliness and hospitality throughout the hotel. The Guest Environment Expert handles a variety of housekeeping functions, including delivering guest requests promptly, stocking carts with necessary supplies, cleaning guest rooms and public areas, and contributing to a safe, secure, and pleasant environment. They are empowered with the autonomy to manage their workspace efficiently, ensuring that all spaces within the hotel support the overall goal of excellent guest experience.

This role demands a hands-on approach, with physical activity such as standing, walking, and lifting objects that weigh up to 50 pounds without assistance. The work ethic required emphasizes professionalism in appearance, respectful communication, adherence to company policies, and commitment to quality standards. Safety is paramount, with strict compliance to maintaining a safe workplace. The hotel's culture prioritizes inclusivity and equal opportunity, fostering an environment where diverse backgrounds are not only welcomed but celebrated. Marriott International, including the Tampa Airport Marriott, is dedicated to non-discrimination and equal access to employment opportunities.

Working at Marriott Hotels, and specifically at JW Marriott which is a luxury brand under Marriott International (though not the direct brand at Tampa Airport Marriott), means joining a global team that values innovation, genuine hospitality, and associate well-being. The company brand encourages associates to be their best selves and build careers in an environment focused on development and recognition. The hospitality philosophy is summarized by their enduring promise, "Wonderful Hospitality. Always." At Tampa Airport Marriott, the Guest Environment Expert becomes part of this legacy, contributing actively to maintaining an environment that embodies this promise.

Job Requirements

  • Ability to lift and carry up to 50 pounds
  • Stand and walk for extended periods
  • Availability to work PM shift
  • Good communication skills
  • High school diploma or equivalent
  • Experience in housekeeping preferred but not required
  • Adherence to company policies and safety standards

Job Qualifications

  • High school diploma or equivalent preferred
  • Prior housekeeping or cleaning experience preferred
  • Ability to stand, walk, and move around for extended periods
  • Good communication and interpersonal skills
  • Ability to follow instructions and work independently
  • Comfortable with physical labor
  • Basic knowledge of cleaning chemicals and supplies

Job Duties

  • Maintain cleanliness of guest rooms and public areas
  • Deliver guest requests promptly and courteously
  • Stock housekeeping carts with necessary supplies
  • Adhere to safety and company policies
  • Uphold quality standards in all housekeeping tasks
  • Communicate professionally with guests and team members
  • Perform physical tasks such as lifting, moving, and placing objects weighing up to 50 pounds without assistance

Job Criteria

Experience

No experience required


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