Guest Environment Expert

Gaylord Rockies Resort & Convention Center, located in Aurora, Colorado, is a premier hospitality destination renowned for its expansive convention facilities, luxurious accommodations, and exceptional guest services. As part of the prestigious Marriott International portfolio, Gaylord Rockies offers an extraordinary environment that combines the warmth of heartfelt hospitality with innovative meeting and event spaces. This resort is committed to creating memorable experiences for every guest, imbued with a culture that values diversity, inclusion, and professional growth. With a vibrant workforce known as STARs – creative, entrepreneurial individuals dedicated to big-hearted service – the resort fosters a collaborative and supportive workplace where employees can thrive both personally and professionally.

The Guest Environment Expert role at Gaylord Rockies Resort & Convention Center is a vital position within the housekeeping department, focused on maintaining cleanliness, orderliness, and a welcoming atmosphere throughout the hotel. This full-time, non-management position offers a competitive pay rate of $21.75 per hour, emphasizing the resort’s commitment to valuing their team members as key contributors to guest satisfaction. The Guest Environment Experts are entrusted with a breadth of responsibilities including cleaning guest rooms and public spaces, responding to guest requests, stocking supply carts, and ensuring that every area of the hotel meets Marriott’s high standards. This role is not just about cleaning; it is about creating an exceptional guest experience by attentively managing the environment where guests stay and gather.

Working as a Guest Environment Expert requires stamina, attention to detail, and a proactive mindset. Employees spend a good portion of their day on their feet—standing, walking, and sometimes sitting—and frequently perform hands-on tasks involving lifting, carrying, pushing, and pulling objects up to 50 pounds without assistance. The role demands adherence to safety protocols, company policies, and confidentiality standards, alongside maintaining a professional appearance and demeanor. The Guest Environment Expert is empowered to assess their space independently and take the initiative to do what is necessary to uphold the resort’s reputation for excellence.

Marriott International and Gaylord Hotels pride themselves on being equal opportunity employers, welcoming candidates from diverse backgrounds and ensuring a workplace free from discrimination. The organization encourages the development of its employees by offering a wide array of benefits designed to support physical, emotional, and financial well-being. Employment at Gaylord Rockies encompasses career advancement opportunities, immersive service training, and a chance to be part of a global hospitality leader committed to your success and happiness. With a focus on creating an enriching culture of respect and support, Gaylord Rockies invites you to belong to an extraordinary team, start your purpose in hospitality, and become the best version of yourself by contributing to experiences that guests remember and cherish.