Guest Coordinator

Ulta Beauty is the largest North American beauty retailer and the premier destination for cosmetics, fragrance, skin care products, hair care products, and salon services. With a vast selection of more than 25,000 products from approximately 500 well-established and emerging beauty brands, Ulta Beauty offers a wide range of options that cater to all customers across every category and price point. The company is renowned for blending its own private label with top-tier brands to provide an unmatched shopping experience. Beyond retail, Ulta Beauty also features a full-service salon in every store, offering hair, skin, brow, and makeup services delivered by expert professionals. The company’s mission centers around bringing the possibilities of beauty to life, empowering guests with the latest innovations and personalized service.

Ulta Beauty cultivates an environment where genuine community and authentic connections flourish. It is a place where employees are encouraged to grow personally and professionally within a stable and strong corporate structure that embraces diversity, inclusion, and continuous development. Ulta Beauty actively seeks to transform the beauty industry by combining bold leadership, strategic innovation, and a passion for exceptional guest experiences. The company’s culture highlights empowerment, investment in talent, and the commitment to fostering meaningful belonging among both employees and guests. As a commitment to fairness and equal opportunity, Ulta Beauty considers all qualified applicants, including those with arrest records or other criminal histories, in accordance with applicable laws.

The Guest Coordinator role at Ulta Beauty represents a critical point of engagement with guests, serving as both an ambassador of the brand and a key support to Ulta Beauty’s services team. This position is responsible for promoting the services business through one-on-one interactions in-person and over the phone. The Guest Coordinator’s duties include providing exceptional guest service, managing appointment bookings, handling sales transactions, and supporting in-store event execution. The role requires a genuine passion for the beauty industry, strong service orientation, and the ability to communicate salon service details and product knowledge effectively.

As the face of Ulta Beauty’s services, the Guest Coordinator contributes significantly to driving sales, enhancing guest loyalty, and maintaining operational standards within the salon and store environment. They collaborate closely with Experience Managers and Assistant Services Managers to uphold performance metrics and foster a positive, inclusive atmosphere. The position demands adaptability, the ability to handle multiple tasks, and a commitment to ongoing professional development. Guest Coordinators actively engage with guests by informing them about promotions, recommending products and services, and ensuring that every guest receives a comprehensive, 360-degree beauty experience.

In addition to guest engagement, the Guest Coordinator supports the service providers by managing appointment schedules, encouraging rebooking and new guest acquisition, and facilitating smooth salon traffic flow. They are also responsible for compliance with safety, sanitation, and infection control procedures, adhering to company policies, and maintaining a clean, welcoming environment. Emphasizing teamwork, they build strong relationships across the store to promote a collaborative culture that enhances overall guest satisfaction and business success.

This role requires proficiency with technology, including Point of Sale systems, Apple devices, and service booking tools, coupled with strong communication, troubleshooting skills, and the ability to work independently or as part of a team. Candidates should be prepared to work a flexible schedule encompassing days, evenings, weekends, and holidays. Physical demands include continuous mobility throughout the store, frequent standing, bending, lifting up to 10 pounds, and the use of computers and telephonic devices.

Overall, the Guest Coordinator position at Ulta Beauty offers an exciting opportunity to be part of a dynamic and innovative company that leads the beauty industry. It is ideal for individuals passionate about beauty services, guest engagement, and professional growth within a supportive and empowering workplace.