Job Overview
Compensation
Hourly
Range $15.00 - $19.75
Benefits
Health Insurance
Dental Insurance
Paid Time Off
employee discount
Retirement Plan
Training and development programs
Career growth opportunities
Job Description
Ulta Beauty is the largest North American beauty retailer and the premier destination for cosmetics, fragrance, skin care products, hair care products, and salon services. With more than 25,000 products from approximately 500 well-known and emerging beauty brands, Ulta Beauty offers a diverse range of beauty solutions across all categories and price points, including its own private label. Every Ulta Beauty store features a full-service salon offering hair, skin, brow, and make-up services, making it a comprehensive hub for beauty needs. The company embraces a culture of inclusivity and innovation, focusing on community building, authentic connections, and empowering employees to grow professionally within an environment that values strength, stability, and strategic innovation.
The role of Guest Coordinator at Ulta Beauty is integral to delivering exceptional guest experiences by promoting the services business through direct guest interactions both over the phone and in person. This position represents Ulta Beauty’s image, culture, and products while supporting the Experience Manager (EM) and Assistant Services Manager (ASM) in driving the store’s performance in service and retail sales, as well as managing in-store events. The Guest Coordinator is expected to have a passion for the beauty industry, provide exceptional guest service, and communicate effectively about salon services and product knowledge. This role requires a detail-oriented and proactive individual capable of handling guest needs, managing appointment bookings, addressing guest concerns, and contributing actively to the store’s goals related to retail and service sales, guest loyalty, and omni-channel sales.
Responsibilities include ensuring smooth salon traffic flow, supporting service providers in appointment execution and new guest acquisition, building guest relationships, and promoting current promotions and events. The Guest Coordinator is also responsible for adhering to Ulta Beauty’s operational procedures, safety and sanitation protocols, loss prevention measures, and the dress code. Continuous professional development is encouraged through attending trainings and meetings to enhance skills related to sales, products, and customer service. The role requires collaboration with store associates, stylists, and skin therapists to ensure a welcoming and inclusive environment for all guests and team members while contributing to overall business growth.
The role of Guest Coordinator at Ulta Beauty is integral to delivering exceptional guest experiences by promoting the services business through direct guest interactions both over the phone and in person. This position represents Ulta Beauty’s image, culture, and products while supporting the Experience Manager (EM) and Assistant Services Manager (ASM) in driving the store’s performance in service and retail sales, as well as managing in-store events. The Guest Coordinator is expected to have a passion for the beauty industry, provide exceptional guest service, and communicate effectively about salon services and product knowledge. This role requires a detail-oriented and proactive individual capable of handling guest needs, managing appointment bookings, addressing guest concerns, and contributing actively to the store’s goals related to retail and service sales, guest loyalty, and omni-channel sales.
Responsibilities include ensuring smooth salon traffic flow, supporting service providers in appointment execution and new guest acquisition, building guest relationships, and promoting current promotions and events. The Guest Coordinator is also responsible for adhering to Ulta Beauty’s operational procedures, safety and sanitation protocols, loss prevention measures, and the dress code. Continuous professional development is encouraged through attending trainings and meetings to enhance skills related to sales, products, and customer service. The role requires collaboration with store associates, stylists, and skin therapists to ensure a welcoming and inclusive environment for all guests and team members while contributing to overall business growth.
Job Requirements
- High school diploma is preferred
- 1 year of relevant work experience or equivalent combination of education and experience
- proficient with basic technology such as Point of Sale system, Apple devices, Services Booking System
- demonstrate significant competency in sales, products, and service
- ability to build and maintain strong customer relationships
- strong communication skills
- ability to troubleshoot
- ability to work independently and as part of a team
- work a flexible schedule including days, evenings, weekends, and holidays
Job Qualifications
- High school diploma is preferred
- 1 year of relevant work experience or equivalent combination of education and experience
- proficient with basic technology such as Point of Sale system, Apple devices, Services Booking System
- demonstrate significant competency in sales, products, and service
- ability to build and maintain strong customer relationships
- strong communication skills
- ability to troubleshoot
- ability to work independently and as part of a team
Job Duties
- Contribute to meeting or exceeding the store's goals related to retail and service sales, guest loyalty including credit, retail shrink, and omni-channel sales
- provide exceptional guest service by acknowledging all guests in the salon, haircare, and skincare areas and offering friendly, prompt, and courteous service
- courteously handle sales, refunds, and exchanges
- support the services team by answering salon phone calls, resolving guest concerns, managing the services booking system, guest records, and salon traffic flow
- build the services business by informing guests of promotions and events and inviting them to try services with knowledgeable product and service recommendations
- influence and support service providers in daily appointment execution, rebooking, and new guest acquisition
- book appointments and support execution of services and in-store events delivering an unrivaled guest experience
- stay informed about industry trends, products, and services during work and be knowledgeable about their ingredients and benefits
- maintain prompt, regular attendance
Job Criteria
Experience
No experience required
Job Location
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