Guest Care Concierge

Nurtur Aveda is a distinguished community of professionals dedicated to environmental responsibility and excellence in the world of beauty and wellness. Founded in 2004, Nurtur Aveda has established itself as a leader in promoting sustainability and social responsibility, setting a high standard within the salon and spa industry. The company's mission is deeply rooted in caring for the world we live in, from creating environmentally friendly products to actively contributing to society through various initiatives. This ethos is embodied in every aspect of the organization, inspiring team members to align their personal and professional goals with the company's vision of environmental leadership. As part of this commitment, Nurtur Aveda continuously fosters a culture of respect, integrity, and innovation, ensuring that they not only meet the expectations of their clientele but also make a positive impact on the community and environment.

The Guest Care Concierge role at Nurtur Aveda is a vital position that centers around delivering exceptional hospitality, guest care, and service excellence within a fast-paced salon and spa environment. This role requires a blend of interpersonal skills, organization, and a passion for the beauty and wellness sector. The Guest Care Concierge is responsible for maintaining the highest standards of professionalism while supporting the partnership between guests and the institute's service team. By understanding service details and product usage, the Concierge ensures that client appointments are seamlessly coordinated and that each guest’s experience exceeds expectations.

In this role, the Concierge must exhibit strong leadership and communication capabilities, constantly engaging with clients to provide personalized service and promote special offers and upsell services that enhance the guest experience. The Concierge will collaborate closely with the Salon and Spa Manager to address any challenges promptly, communicate inventory issues, and uphold safety and security measures within the premises. Furthermore, the Concierge plays a strategic role in managing appointment bookings, offering support during slow periods by assisting team members, and striving to meet and surpass performance goals established by company leadership.

This position demands flexibility, including the ability to work evenings and weekends as needed, reflecting the dynamic nature of the beauty and wellness industry. Additionally, the role may involve local travel to events and out-of-state training opportunities, fostering professional growth and networking. Nurtur Aveda values its employees, offering comprehensive benefits such as medical, dental, vision, and life insurance, 401(k) with company match, paid time off, employee discounts, and clear pathways for advancement.

Physical demands require the ability to sit at a desk for extended periods, handle objects, communicate effectively, and occasionally lift or move items up to 30 pounds. The work environment is typical of a corporate office with minimal to moderate noise levels. Nurtur Aveda is an equal opportunity employer committed to diversity, inclusion, and providing reasonable accommodations, cultivating a respectful and supportive workplace.