Guest Arrival Expert

Marriott International is a leading global hospitality company known for its commitment to delivering exceptional guest experiences through its diverse portfolio of renowned brands, including The Ritz-Carlton. With over 100 award-winning hotels worldwide, Marriott prides itself on creating memorable, luxurious stays and fostering a workplace culture that values diversity, creativity, kindness, and compassion. As a globally recognized leader in the luxury hotel industry, Marriott International is dedicated to empowering its associates by providing opportunities for professional growth and personal development, thus enabling them to deliver outstanding service to guests. The company's inclusive environment strictly adheres to equal opportunity employment policies, ensuring nondiscrimination based on disability, veteran status, or other protected characteristics.

The hiring property, The Ritz-Carlton Cleveland located at 1515 W 3rd St, Cleveland, Ohio, embodies Marriott's commitment to luxury and exemplary service standards, known as the "Gold Standards." These standards guide the daily operations and service philosophy, aiming to exceed guest expectations from arrival to departure, leaving guests with unforgettable positive impressions. The Ritz-Carlton emphasizes a professional work setting where team members maintain polished appearances, adhere to company policies, protect company assets, and ensure quality standards are consistently met.

The role of Guest Arrival Expert at The Ritz-Carlton Cleveland is a full-time, non-management position with a pay rate of $16.61 per hour and eligibility for tips. It requires flexibility with weekend and holiday availability to meet fluctuating operational demands. This role is pivotal in fostering the first and last impressions guests have of their stay. Experts in guest arrivals take initiative to provide a variety of services that guide guests through their arrival and departure experiences. Responsibilities include processing operational requirements, addressing guest requests, completing reports, and sharing highlights of the local area, all while ensuring transactions seamlessly enhance the overall guest experience.

Guest Arrival Experts are continually active, standing, walking, or sitting for extended periods, as well as performing manual tasks such as moving, lifting, transporting, pushing, pulling, and placing objects weighing up to 23 kilograms unassisted and over 34 kilograms with assistance. The position demands a combination of interpersonal skills and physical stamina to execute duties efficiently while maintaining the warmth and professionalism expected at a luxury hotel.

Marriott International fosters a collaborative workplace culture where associates are empowered to cultivate creativity, kindness, and compassion in their interactions. As part of The Ritz-Carlton team, employees engage deeply with the brand's mission, embodying the credo, employee promise, and service values. Joining The Ritz-Carlton means becoming part of Marriott's extensive global network, offering an excellent platform for career progression in the hospitality industry. The position promises an environment where associates can truly be proud of their work and the team they serve alongside, experiencing continual support to become the best version of themselves.