Guest Arrival Expert

Marriott International is a globally recognized hospitality company known for its commitment to excellence and innovation in the hotel industry. It operates a diverse portfolio of properties, ranging from luxury to more accessible hospitality options, ensuring high standards of service and guest satisfaction across all locations. This particular job opening is situated within the JW Marriott brand, which is part of Marriott's luxury portfolio. JW Marriott properties are located in prestigious urban and resort destinations worldwide, offering employees a unique opportunity to engage in a high-end hospitality environment. The company's culture emphasizes the wellbeing of its employees, fostering a supportive, diverse, and inclusive workplace where everyone is encouraged to bring their best selves to work. There is a strong focus on training, development, recognition, and holistic wellness, which together create an enriching career pathway for team members. Employees at JW Marriott are known to embody confidence, innovation, authenticity, and intuition, traits that help uphold the legacy of the founder, J. Willard Marriott.

This role is a full-time, non-management position focused on guest arrival and departure experiences, located at 1743 W Nursery Rd, Linthicum, Maryland. The hourly wage starts at $16.48 and increases to an experienced rate of $18.31 after 90 days. The position is tip eligible and requires physical stamina, including standing and moving for extended periods, as well as manual tasks such as lifting, carrying, pushing, or pulling objects up to 23 kg independently and heavier with help. The primary responsibility of this guest arrival expert is to make the first and last impressions of guests unforgettable by providing a broad range of services that enhance their arrival and departure experiences. This position entails engaging with guests to satisfy requests, process operational needs, prepare reports, and share local area highlights, all while maintaining a professional appearance and respectful communication. Guest arrival experts have the autonomy to take the initiative, performing various duties to ensure seamless service and a memorable stay for guests. They must also uphold company policies, protect confidential information and company assets, and consistently maintain quality standards. Marriott International prides itself on fostering an equitable work environment, promoting diversity, equal opportunity, and non-discrimination for all employees regardless of disability, veteran status, or other legally protected characteristics. The company offers an extensive benefits package that supports employees and their families, enhances wellbeing, promotes career growth, and opens doors to new experiences. Working at JW Marriott offers a career full of opportunities to work with a global team, fulfill personal and professional goals, and grow into one's best version, all within an environment committed to exceptional hospitality and employee care.