Job Overview
Employment Type
Part-time
Compensation
Type:
Hourly
Rate:
Exact $18.50
Benefits
Staff discounts
learning opportunities
recognition programs
Job Description
The Phoenix Zoo is a renowned zoological park dedicated to wildlife conservation, education, and the creation of memorable guest experiences. Located in Phoenix, Arizona, it stands as a top destination for families, school groups, and nature enthusiasts alike, offering a unique blend of animal exhibits, engaging programs, and interactive learning opportunities. The zoo is committed to creating a safe, inclusive, and welcoming environment for all its visitors while promoting conservation and education through hands-on activities and interpretation. The work culture emphasizes collaboration, positivity, and professionalism, making it a people-first workplace where employees are valued for their contributions and encouraged to... Show More
Job Requirements
- Reliable transportation to-and-from work
- Ability to pass pre-employment background check and drug test
- Guest service experience preferred
- Ability to engage and communicate effectively with guests of all ages through good listening skills, friendliness, enthusiasm, and a positive and professional attitude
- Ability to adapt to a fast pace working environment
- Availability to work early mornings, Monday through Friday, holidays and school breaks
- Ability to stand for extended periods of time
- Ability to work outdoors in extreme weather conditions
- Ability to ascend/descend stairs, bend, squat, stoop, kneel, crouch, crawl, reach, twist at the waist, push, pull and periodically lift up to 50 pounds 4 feet off the ground
- Bilingual in English and Spanish is a plus
- Ability to pass pre-employment background check and drug test
Job Qualifications
- Guest service experience preferred
- Ability to engage and communicate effectively with guests of all ages through good listening skills, friendliness, enthusiasm, and a positive and professional attitude
- Ability to adapt to a fast pace working environment
- Availability to work early mornings, Monday through Friday, holidays and school breaks
- Ability to stand for extended periods of time
- Ability to work outdoors in extreme weather conditions
- Ability to ascend/descend stairs, bend, squat, stoop, kneel, crouch, crawl, reach, twist at the waist, push, pull and periodically lift up to 50 pounds 4 feet off the ground
- Bilingual in English and Spanish is a plus
Job Duties
- Provide excellent guest service to zoo guests and employees by maintaining a WILD (friendly, helpful, positive and professional) working attitude and appearance and assist in creating value for each individual guest and member
- Maintain exceptional standards for guest service, cleanliness, and physical appearance within all locations of the zoo
- Communicate clearly with guests and staff over the phone, radio or in person
- Receive and respond to guest inquiries and complaints, problem-solving in a friendly, helpful, positive, and professional manner
- Communicate any safety or operational concerns to the supervisor
- Monitor the public ensuring the safety of guests and animals, including looking for prohibited items, assisting with crowd control, and communicating with Rangers regarding situational concerns
- Serve as a liaison between the Guest and Member Services department and all other departments in the zoo
- Warmly welcome all incoming school staff, chaperones, and students with enthusiasm and a friendly demeanor
- Foster a welcoming and supportive environment that engages school staff, chaperones, and students
- answering general zoo questions with current and accurate information and offering assistance, as needed
- Communicate zoo policies and field trip guidelines to teachers, chaperones, and students
- Coordinate with Learning and Engagement, Guest Services, and Park Ranger teams to ensure groups are directed appropriately
- Maintain a calm and composed demeanor in fast-paced situations
- Assist with crowd control and help manage group flow during peak arrival hours
- Provide clear and proper instructional and directional communication
- Work collaboratively with other staff and management to ensure smooth and efficient operation of daily school entry
- Provide support and assistance to coworkers when needed, fostering a cooperative and team-oriented environment
- Verify that on-site school attendance accurately matches projected school attendance
- Pass out necessary materials, such as identification wristbands to school contacts and chaperones
- Uphold and model the Zoo’s commitment to safety, accessibility, and inclusivity
Job Location
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