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Guest Advocate (Cashier or Front of Store Attendant/Cart Attendant) (T2820)

Job Overview

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Employment Type

Part-time
Hourly
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Compensation

Hourly
Exact $19.75
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Work Schedule

Flexible
Weekend Shifts
Night Shifts
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
retirement savings plan
employee discount
flexible schedule
Training and Development

Job Description

Target is a well-established and renowned retail company known for its commitment to providing exceptional shopping experiences and high-quality products to families across the country. With a strong emphasis on community engagement and customer satisfaction, Target fosters a culture that values teamwork, inclusion, and a passion for service. The company continuously invests in employee development through comprehensive training programs designed to build skills and support long-term career growth. Target offers a dynamic work environment that embraces innovation, respect for diversity, and a true dedication to making everyday life better for guests and team members alike.

The role of a Guest Advocate at Target is pivotal in ensuring that guests receive an outstanding service experience from the moment they enter the store. This position is hourly, starting at $19.75 USD per hour, and focuses on delivering personalized service that exceeds guests' expectations. As a Guest Advocate, you will be the face of Target, responsible for engaging with guests in a variety of ways including checklanes, guest services, gift registry, pick-up, and drive-up services. This role combines customer interaction, problem solving, and technology use to create a welcoming and efficient shopping experience. It offers a unique opportunity to develop strong communication and service skills while working in a fast-paced retail environment that values flexibility and teamwork.

In this position, team members advocate for guest experience by greeting and thanking guests, assisting with questions and concerns, and making guests aware of current promotions and store events. A thorough knowledge of Target’s products, services, and digital tools is essential, as it enables the Guest Advocate to guide guests in using features like the Target App, Wallet, Order Pick-Up, Drive-Up, and online ordering. Efficient scanning and bagging, adherence to food safety standards, and minimizing wait times are key operational responsibilities. Additionally, maintaining a clean and organized work area, supporting compliance with safety policies, and collaborating with leadership to resolve issues are crucial aspects of the daily workflow.

The ideal candidate enjoys working with people, adapts well to a fast-paced and physically active environment, and is flexible with scheduling including nights, weekends, and holidays. Strong communication abilities, a positive and helpful attitude, attention to detail, and the capacity to use handheld technology confidently are essential. This role is well-suited for individuals seeking meaningful work that also builds valuable skills for future career opportunities. Target emphasizes an ethical and safety-conscious culture while providing ample support for ongoing training and professional development.

Overall, being a Guest Advocate at Target means playing an integral role in ensuring every guest has a positive and memorable experience. The position offers competitive pay, flexible scheduling, and the chance to be part of a supportive team in a respected retail brand. If you are motivated by helping others, enjoy working in a dynamic setting, and want to develop skills in customer service and retail technology, this role presents an excellent opportunity for growth and achievement.

Job Requirements

  • High school diploma or equivalent
  • prior experience in customer service or retail preferred
  • ability to communicate effectively and use positive language
  • willingness to work flexible scheduling including nights, weekends and holidays
  • ability to lift and move merchandise up to 44 pounds
  • ability to operate handheld scanners and communication devices
  • reliable attendance and punctuality
  • ability to remain mobile for entire shift
  • capability to work in varying environmental conditions

Job Qualifications

  • High school diploma or equivalent preferred
  • prior retail or customer service experience is advantageous
  • effective communication skills including the use of positive language
  • ability to work as part of a team and independently
  • basic technology skills including operating handheld scanners and communication devices
  • ability to handle physical demands of the role such as lifting up to 44 pounds
  • strong problem solving and decision making skills
  • flexibility to work varied shifts including nights, weekends and holidays
  • ability to remain focused and composed in a fast-paced environment

Job Duties

  • Demonstrate a service culture that prioritizes the guest service experience by delivering the service standard
  • create a welcoming experience by greeting guests while completing daily tasks
  • engage with guests in a welcoming way to help solve their specific needs
  • make guests aware of current promos, store activities and events
  • know and speak to the benefits of Target Loyalty programs with every guest and assist with application or sign-up as needed
  • scan and bag all guest items efficiently, accurately and in compliance with food safety standards and company best practices
  • work efficiently to minimize guest wait time while maintaining guest service and accuracy
  • show guests how to use the features and offerings within the Target App including Wallet
  • be familiar with Order Pick-Up, Drive Up and online ordering and know how to direct guests to enroll, activate and use these features
  • attempt every return and follow register prompts
  • partner with immediate leaders as needed to help solve for the guest while following Target’s policies and procedures
  • maintain a clean, clutter free work area
  • stock supplies during store open hours while being available for guests
  • demonstrate a culture of ethical conduct, safety and compliance
  • work in a safe manner at all times
  • support guest services such as order pick up, Drive-up Orders and Returns
  • maintain a compliance culture while executing those duties

Job Criteria

Experience

Entry Level (1-2 years)


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