
Guest Advocate (Cashier or Front of Store Attendant/Cart Attendant) (T1332)
Job Overview
Employment Type
Part-time
Hourly
Compensation
Hourly
Exact $18.50
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
employee discount
401(k) Plan
Tuition Reimbursement
flexible scheduling
Job Description
Target is a leading retail corporation known for its commitment to providing a superior shopping experience to millions of guests across the United States. Established as a household name in discount retail, Target operates numerous stores offering a wide array of products, including groceries, apparel, electronics, and home goods. The company is celebrated not only for its diverse merchandise but also for fostering a culture that values innovation, customer service, and community involvement. As part of its mission, Target strives to create an inclusive and welcoming environment where both guests and team members can thrive. The company invests heavily in employee development, offering comprehensive training and numerous opportunities for career advancement in a variety of roles within the organization.
The Guest Advocate role at Target is a pivotal position designed to enhance the guest shopping experience by providing exceptional service and support throughout their visit. This role focuses on engaging with guests to ensure their needs are met promptly and professionally, making shopping both convenient and enjoyable. Guest Advocates act as ambassadors for the brand, embodying the company’s values by welcoming guests warmly, assisting with store navigation, and effectively communicating the benefits of Target’s loyalty programs and digital services.
A typical day for a Guest Advocate involves a blend of direct guest interaction and operational tasks. Employees in this role are responsible for greeting guests, answering questions, and offering assistance with purchases, promotions, and digital tools such as the Target App, Order Pick-Up, and Drive Up services. The position demands a high level of adaptability to address diverse guest concerns, processes for returns and purchases efficiently, and maintaining a clean and organized workspace to contribute to overall store presentation.
Beyond customer interaction, Guest Advocates are integral in maintaining compliance with company policies and safety standards, including proper handling of merchandise and respecting food safety protocols. They also support various customer service functions such as managing Order Pick-Up and Drive-Up orders, ensuring all operations are conducted smoothly and ethically. The role is ideal for individuals who thrive in fast-paced, physically active environments and enjoy working as part of a team dedicated to enhancing the guest experience.
Target offers this position with a starting hourly wage of $18.50 USD, reflecting the company’s commitment to offering competitive compensation that aligns with industry standards and the cost of living. The company also provides a comprehensive benefits package that supports the financial, educational, and health-related needs of its employees. The Guest Advocate role is a perfect entry point for those seeking to build valuable skills in customer service, problem-solving, and technological proficiency while contributing to one of the nation’s most respected retail brands. This position emphasizes the importance of effective communication, adaptability, and a positive attitude, making it an excellent opportunity for anyone looking to start or grow their career in retail service.
The Guest Advocate role at Target is a pivotal position designed to enhance the guest shopping experience by providing exceptional service and support throughout their visit. This role focuses on engaging with guests to ensure their needs are met promptly and professionally, making shopping both convenient and enjoyable. Guest Advocates act as ambassadors for the brand, embodying the company’s values by welcoming guests warmly, assisting with store navigation, and effectively communicating the benefits of Target’s loyalty programs and digital services.
A typical day for a Guest Advocate involves a blend of direct guest interaction and operational tasks. Employees in this role are responsible for greeting guests, answering questions, and offering assistance with purchases, promotions, and digital tools such as the Target App, Order Pick-Up, and Drive Up services. The position demands a high level of adaptability to address diverse guest concerns, processes for returns and purchases efficiently, and maintaining a clean and organized workspace to contribute to overall store presentation.
Beyond customer interaction, Guest Advocates are integral in maintaining compliance with company policies and safety standards, including proper handling of merchandise and respecting food safety protocols. They also support various customer service functions such as managing Order Pick-Up and Drive-Up orders, ensuring all operations are conducted smoothly and ethically. The role is ideal for individuals who thrive in fast-paced, physically active environments and enjoy working as part of a team dedicated to enhancing the guest experience.
Target offers this position with a starting hourly wage of $18.50 USD, reflecting the company’s commitment to offering competitive compensation that aligns with industry standards and the cost of living. The company also provides a comprehensive benefits package that supports the financial, educational, and health-related needs of its employees. The Guest Advocate role is a perfect entry point for those seeking to build valuable skills in customer service, problem-solving, and technological proficiency while contributing to one of the nation’s most respected retail brands. This position emphasizes the importance of effective communication, adaptability, and a positive attitude, making it an excellent opportunity for anyone looking to start or grow their career in retail service.
Job Requirements
- high school diploma or equivalent
- previous retail or customer service experience preferred but not required
- ability to work flexible hours including nights, weekends, holidays and peak shopping times
- capable of remaining mobile throughout the shift
- ability to lift or move merchandise up to 44 pounds occasionally
- reliable and punctual attendance
- ability to work in varying temperatures and environmental conditions
- comply with all safety protocols and company policies
Job Qualifications
- effective communication skills including positive language and attentiveness to guest needs
- welcoming and helpful attitude toward guests and team members
- attention to detail while prioritizing tasks
- willingness to educate guests and engage around products and services
- ability to operate multiple frequency devices, handheld scanners and other technologies
- ability to work independently and as part of a team
- capability to remain focused and composed in a fast-paced environment
- ability to multitask within established timeframes
Job Duties
- demonstrate a service culture that prioritizes the guest service experience by delivering the service standard
- create a welcoming experience by greeting guests as you are completing your daily tasks
- engage with guests in a welcoming way to help solve their specific needs
- make guests aware of current promos, store activities and events
- be knowledgeable about the tools, products, and services available to solve issues and improve guest experience
- thank guests and let them know we’re happy they chose to shop at Target
- promote and assist with the Target Loyalty programs and sign-ups
- scan and bag guest items efficiently, accurately and in compliance with food safety standards
- minimize guest wait time while maintaining service and accuracy
- educate guests on using Target App features such as Wallet
- manage Order Pick-Up, Drive-Up and online ordering services
- process returns in compliance with company policies
- maintain a clean, clutter-free work area
- stock supplies during open hours while being available for guests
- comply with safety policies and report hazards
- support guest services like order pick up and Drive-Up orders
- other duties based on business needs
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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