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Guest Advocate (Cashier or Front of Store Attendant/Cart Attendant) (T1061)

Job Overview

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Employment Type

Hourly
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Compensation

Hourly
Exact $16.50
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
employee discount
Retirement Plan
Career Development
Education Assistance

Job Description

Target is a renowned retail corporation committed to providing an exceptional shopping experience for families across the nation. Known for its diverse product range and customer-centric culture, Target operates as a leading chain of general merchandise stores across the United States. The company's values emphasize inclusivity, innovation, and community support, ensuring guests find joy and value in every visit. As a prominent player in the retail sector, Target continually invests in team member development, offering meaningful career growth, comprehensive training, and robust benefits to foster employee success and satisfaction.

The position of Guest Advocate at Target is integral to the company’s mission of delivering excellent service and engagement. This role is designed for individuals passionate about creating welcoming environments and adept at interacting warmly with guests. The Guest Advocate acts as the frontline ambassador, blending problem solving and decision-making skills to enhance the guest experience and promptly resolve concerns. This position offers a dynamic workday, where each shift presents new challenges and opportunities to assist in-store and digital services, including loyalty programs and Target’s omnichannel offerings such as Order Pickup and Drive Up.

Working at a starting hourly rate of $16.50 USD, Guest Advocates contribute to making shopping quick, easy, and enjoyable. Their responsibilities encompass scanning and bagging guest items accurately and efficiently while complying with food safety standards. They are expected to communicate benefits related to Target's loyalty programs, enable guests to navigate the Target app effectively, and promote current store promotions and events. Team members in this role also maintain store cleanliness and assist in restocking during open hours, all while upholding safety policies and ethical conduct. The role requires flexibility, adaptability, and a genuine enthusiasm for helping guests and collaborating with fellow team members. With no two days being alike, Guest Advocates gain invaluable experience in retail operations, customer engagement, and technology use, positioning them well for future career advancement within the company or the wider retail industry.

Job Requirements

  • accurately handle checkout operations and transactions
  • support cash office operations as needed
  • scan and move merchandise efficiently and safely
  • ability to lift up to 10 pounds frequently and up to 44 pounds occasionally without assistance
  • flexible availability including nights, weekends, and holidays
  • ability to remain mobile during shifts
  • ability to work in varying temperature and environmental conditions
  • reliable attendance
  • compliance with company safety policies and procedures

Job Qualifications

  • high school diploma or equivalent preferred
  • prior retail or customer service experience is an asset
  • ability to communicate effectively using positive language
  • strong guest-focused attitude
  • attention to detail and ability to prioritize tasks
  • ability to educate guests about products and services
  • proficiency with handheld technology and scanners
  • ability to work independently and collaboratively within a team
  • capability to remain composed in a fast-paced environment
  • reliable and punctual with a flexible schedule

Job Duties

  • demonstrate a service culture that prioritizes the guest service experience by delivering the service standard
  • create a welcoming experience by greeting guests while completing daily tasks
  • engage with guests in a welcoming way to help solve their needs and promote current promos and events
  • be knowledgeable about tools, products, and services to resolve guest issues and improve their experience
  • thank guests and promote Target Loyalty programs, assisting with enrollment
  • efficiently scan and bag guest items in compliance with safety standards
  • work efficiently to minimize guest wait time while maintaining service and accuracy
  • assist guests with Target app features including Wallet, Order Pickup, and Drive Up
  • process returns following register prompts and company policies
  • maintain a clean and clutter-free work area
  • stock supplies during store hours while remaining available for guests
  • demonstrate ethical conduct, safety, and compliance in all work
  • support guest services such as order pickup and Drive Up orders, maintaining compliance with relevant laws
  • perform other duties as required by business needs

Job Criteria

Experience

No experience required


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