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GUEST ACTIVITIES HOST / CONCIERGE | FULL-TIME ~ $15/HR

Job Overview

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Employment Type

Full-time
Part-time
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Compensation

Hourly
Exact $15.00
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Work Schedule

Flexible
Weekend Shifts
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Benefits

career growth and advancement
Affordable benefits after 30 days
Healthcare FSA
Free Hyatt room nights
discounted room nights
Free parking
Paid Time Off
Financial perks
employee assistance
Employee Meals
Tuition Reimbursement
Discounts at various retailers
colleague recognition programs

Job Description

Hyatt Regency Lost Pines Resort and Spa is a premier destination that provides guests with a luxurious and immersive experience nestled in the natural beauty of the Texas Hill Country. This upscale resort is known for its extensive amenities, breathtaking surroundings, and a commitment to delivering exceptional guest service. Hyatt Regency Lost Pines combines the serenity of a natural retreat with the high standards of hospitality that the Hyatt brand is globally recognized for. The resort offers a broad range of recreational activities, dining options, and wellness experiences, making it an ideal location for families, couples, and business travelers alike. The team at Hyatt Regency Lost Pines takes pride in creating memorable experiences through attention to detail, personalized service, and a warm, welcoming atmosphere that embodies true Texas hospitality.

The Guest Activities Host (Concierge) role at Hyatt Regency Lost Pines Resort and Spa is a dynamic position designed for individuals who enjoy engaging with guests, providing personalized recommendations, and facilitating the seamless planning of activities both on and off the property. The primary responsibility of the Guest Activities Host is to assist guests in discovering and enjoying the various activities available, ranging from outdoor adventures and cultural experiences to relaxation and entertainment options. This role is ideal for someone who thrives in a fast-paced, guest-focused environment and possesses excellent communication skills and local knowledge.

As a vital link between the guests and the resort’s offerings, the Guest Activities Host ensures that each guest’s visit is tailor-made to their interests and needs. The host offers insightful advice on activities available within the resort and shares valuable information about nearby attractions, supporting guests in making the most of their stay. Collaboration with other departments is essential to coordinate event logistics and ensure a smooth and satisfying guest experience.

Hyatt Regency values a team-oriented culture and supports career growth through ongoing training and development opportunities. Employees at the Lost Pines Resort benefit from competitive compensation, a comprehensive benefits package starting after 30 days of employment, and a workplace that values diversity and inclusion. The Guest Activities Host role offers a unique opportunity to be part of a respected global brand renowned for its commitment to excellence in hospitality, and to contribute directly to creating unforgettable moments for guests from around the world.

Job Requirements

  • High school diploma or equivalent
  • Experience in customer service or hospitality preferred
  • Excellent interpersonal skills
  • Ability to multitask and manage time efficiently
  • Positive attitude and team player
  • Must be legally eligible to work
  • Must be physically able to perform job duties

Job Qualifications

  • Strong communication skills
  • Ability to thrive in a fast-paced environment
  • Passion for hospitality
  • Flexibility to work various shifts including weekends and holidays
  • Friendly demeanor and eagerness to learn
  • Valid driver’s license
  • At least 18 years of age

Job Duties

  • Assist guests with activity planning
  • Provide local insights and recommendations
  • Communicate effectively with guests to enhance experience
  • Coordinate with team members for seamless execution
  • Handle guest inquiries promptly with exceptional service
  • Promote resort activities and amenities
  • Support special events and guest requests

Job Criteria

Experience

Entry Level (1-2 years)


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