Guest Access Concierge

Rebis is a multidisciplinary sleep wellness center dedicated to transforming sleep health and restoring overall wellness. The center stands out by integrating diverse healing disciplines into one comprehensive system of care. This unique approach aims to support individuals in healing and thriving by optimizing their sleep health, which is essential for overall well-being. Rebis embodies a mission centered on restoring and enhancing individual healing through a collaborative, compassionate, and highly coordinated care model. The vision is to become the nation's leading multidisciplinary center for sleep wellness, setting a new standard in how care is delivered and experienced across the healthcare industry.

Rebis is deeply committed to ensuring that every interaction individuals have with the center leaves them feeling loved, heard, and safe. This philosophy guides every team member and influences the culture and services of the organization. The Guest Access Concierge plays a critical role in realizing this commitment by being the first point of contact for many guests. This role is not simply about scheduling appointments; it is about creating an atmosphere of trust, clarity, confidence, and action from the first call or interaction.

The Guest Access Concierge is a vital part of the concierge team and serves as the gateway to care at Rebis. The position requires a blend of hospitality, communication, emotional intelligence, and conversion skills. Employees in this role engage with guests in a way that makes them feel understood and supported while guiding them through the initial steps of their healing journey. Success in this role means quickly connecting with individuals to make them comfortable, clearly explaining service options, guiding them to appropriate appointments, and effectively converting inquiries into actionable care plans.

Key responsibilities include welcoming guests warmly and professionally, ensuring trust and emotional safety, managing appointment scheduling by converting referrals and inquiries, clearly communicating the center's care model, handling referral and intake management tasks efficiently, and maintaining clear communication with both guests and referring providers. This role requires a proactive approach in responding to inquiries and the ability to manage multiple tasks with high attention to detail.

The ideal candidate for this role comes from a background in hospitality, high-end customer service, or healthcare access roles where strong communication and a service mindset are pivotal. They thrive in fast-paced environments, possess excellent verbal communication skills, and are comfortable guiding and influencing decisions empathetically but efficiently. Candidates who enjoy fostering genuine connections, take ownership of their work, and are highly responsive will find this role especially rewarding. Conversely, those who prefer transactional tasks without much interpersonal interaction or accountability may find this role less suited to their skills.

This job offers an employment opportunity based at the Rebis Headquarters in Longmont, with compensation ranging from $20 to $23 per hour plus a monthly bonus program. The role benefits from comprehensive health insurance options, including medical, dental, and vision coverage, along with retirement savings plans like 401(k). Employees are also entitled to unlimited paid time off plus paid federal holidays and complimentary Rebis health care access to support their personal wellness. Parental leave is also offered to support team members balancing family and career responsibilities.

Overall, the Guest Access Concierge position at Rebis is an excellent opportunity for individuals passionate about healthcare, wellness, and customer service who want to make a meaningful impact in the lives of those seeking healing and improved sleep health. The role melds a commitment to exceptional service with the operational efficiency needed to support a growing and innovative healthcare organization.