Job Overview
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Professional Development
flexible schedule
Job Description
Apta Health is a reputable healthcare services company specializing in innovative health programs designed to enhance member experiences and outcomes. As a forward-thinking organization, Apta Health is dedicated to providing tailored support and comprehensive care coordination through its various programs, including the Apta Cash program. The company prides itself on delivering exceptional service and member-centric solutions that address individual health needs efficiently and compassionately. Known for its commitment to quality and innovation, Apta Health fosters a supportive work environment that encourages professional growth and excellence among its team members.
The Guardianship Concierge role at Apta Health is a vital position focused on delivering a "white glove" member experience to all individuals enrolled in the Apta Cash program. The Guardianship Concierge serves as the primary point of contact for members, handling all incoming communications such as calls, emails, chat messages, and text messages promptly and professionally. This role requires a proactive approach in following up with members to ensure their needs are met from start to finish, reflecting the company's commitment to service excellence.
As a Guardianship Concierge, you will be responsible for monitoring multiple communication channels and managing daily tasks efficiently during scheduled hours. Maintaining availability for phone coverage and adhering strictly to company policies for member contact schedules are essential aspects of this position. You will be expected to document all member interactions accurately, escalate concerns swiftly, and work collaboratively with leadership to identify best practices and training opportunities. This role also demands staying current with all training, policies, regulations, and the specifics of clients and plans involved in the program.
In this fast-paced and dynamic environment, the Guardianship Concierge must exhibit a strong sense of urgency, exceptional interpersonal skills, and an unwavering focus on member satisfaction. Serving as both a problem solver and a trusted resource for members, you will play a key role in ensuring positive outcomes and providing a seamless experience throughout the guardianship process. Candidates who excel in multitasking, navigating multiple systems simultaneously, and demonstrating a service-oriented mindset will thrive in this role. This position is ideal for individuals who are passionate about healthcare, committed to confidentiality and professionalism, and motivated by delivering outstanding client service.
The Guardianship Concierge role at Apta Health is a vital position focused on delivering a "white glove" member experience to all individuals enrolled in the Apta Cash program. The Guardianship Concierge serves as the primary point of contact for members, handling all incoming communications such as calls, emails, chat messages, and text messages promptly and professionally. This role requires a proactive approach in following up with members to ensure their needs are met from start to finish, reflecting the company's commitment to service excellence.
As a Guardianship Concierge, you will be responsible for monitoring multiple communication channels and managing daily tasks efficiently during scheduled hours. Maintaining availability for phone coverage and adhering strictly to company policies for member contact schedules are essential aspects of this position. You will be expected to document all member interactions accurately, escalate concerns swiftly, and work collaboratively with leadership to identify best practices and training opportunities. This role also demands staying current with all training, policies, regulations, and the specifics of clients and plans involved in the program.
In this fast-paced and dynamic environment, the Guardianship Concierge must exhibit a strong sense of urgency, exceptional interpersonal skills, and an unwavering focus on member satisfaction. Serving as both a problem solver and a trusted resource for members, you will play a key role in ensuring positive outcomes and providing a seamless experience throughout the guardianship process. Candidates who excel in multitasking, navigating multiple systems simultaneously, and demonstrating a service-oriented mindset will thrive in this role. This position is ideal for individuals who are passionate about healthcare, committed to confidentiality and professionalism, and motivated by delivering outstanding client service.
Job Requirements
- Experience in a healthcare or call center setting
- demonstrate an understanding of medical terminology and coding
- ability to manage multiple systems at the same time
- strong customer service orientation
- excellent verbal and written communication skills
- ability to maintain confidentiality and discretion
- familiarity with online meeting and conferencing technology
- ability to work in a fast-paced environment
Job Qualifications
- Experience in a healthcare or call center setting
- demonstrate an understanding of medical terminology and coding
- experience successfully navigating numerous systems simultaneously
- service-excellence mindset with member focus as a primary motivating factor
- demonstrated ability to meet or exceed client expectations and provide clients with a positive experience at all times
- excellent interpersonal and customer service skills with the ability to communicate verbally and in writing
- ability to maintain confidentiality and exercise discretion regarding confidential and sensitive information
- familiarity with technology that supports presentations, online meetings, and video or web conferencing
- must demonstrate a sense of urgency and the ability to work in a fast-paced environment
Job Duties
- Monitor all active inboxes and emails for assigned groups
- act as the main point of contact for all member inquiries
- manage all tasks assigned and scheduled daily
- adhere to all schedules for member contact based on company policy
- stay logged in and available during scheduled hours for phone coverage
- manage all tasks assigned during the scheduled hours
- work to exceed all set performance metrics to ensure a positive member experience
- participate with the leadership team to help identify best practices and training opportunities
- stay current with all training, policies, and regulations
- stay current with all existing and future client and plan details
- other duties as assigned
Job Criteria
Experience
No experience required
Job Location
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