You're Viewing 1 Of 95,000+ Jobs On OysterLink
New hospitality jobs added daily. Browse by role, pay, or location.
Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $15.75 - $22.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
Paid holidays
Job Description
Friendship Tours is a well-established and market-leading tour operator based in Bloomfield, Connecticut, boasting nearly five decades of excellence in the travel industry. Since its inception 49 years ago, the company has built a solid reputation by offering outstanding motorcoach daytrip tours, overnight tours, special event trips, fly tours, and cruise experiences tailored specifically for pre-formed groups. These include senior centers, park and recreation departments, and adult education programs, among others. Renowned for its customer-centric approach, Friendship Tours prides itself on delivering enriching, well-organized travel experiences that cater to the diverse needs of its clientele. The company’s long-standing presence in... Show More
Job Requirements
- College degree preferred
- 1-3 years of experience in a similar travel industry role
- Strong organizational skills
- Excellent communication skills
- Ability to manage multiple projects and meet deadlines
- Proficiency in Microsoft Office
- Experience with Canva or similar design tools preferred
- Familiarity with AI tools
- Knowledge of Northeast US and Canada geography
- Tourism industry knowledge
- Experience with travel insurance preferred
- Ability to perform reception duties
- Willingness to learn new software and technologies
Job Qualifications
- 1-3 years of experience in a similar role within the travel industry, preferably in group motorcoach tours
- Strong organizational skills with exceptional attention to detail and accuracy
- Ability to manage multiple projects and deadlines simultaneously
- Excellent written and verbal communication skills
- Strong customer service skills with the ability to build lasting relationships
- Comfortable working in a fast-paced, team-oriented office environment
- Proficiency in Microsoft Office (Word, Excel, Outlook, Publisher)
- Experience with Canva or similar design platforms preferred
- Familiarity with AI tools for research, content creation, or workflow efficiency
- FileMaker Pro experience a plus
- Ability and willingness to learn new technologies quickly
- Geographic knowledge of the United States and Canada, particularly Northeast destinations
- Tourism knowledge including map reading, routing, sightseeing attractions preferred
- Experience with travel insurance quoting or administration preferred
- College degree preferred with emphasis in Travel & Tourism or related field
Job Duties
- Coordinate day-to-day implementation of multiple motorcoach day trips and overnight tours
- Prepare itineraries, tour documents, and client communications
- Manage reservations and rooming lists
- Negotiate and confirm vendor contracts and services
- Track deadlines including deposits, final payments, and vendor cut-offs
- Maintain accurate data entry within proprietary reservation and CRM systems
- Reconcile accounts and assist with administrative reporting
- Research destinations and attractions to assist in developing new tour offerings
- Build and maintain positive relationships with group leaders and suppliers
- Provide outstanding customer service to clients and partners
- Address operational challenges proactively and professionally
- Assist with quoting, presenting, and processing trip insurance plans
- Communicate coverage options clearly and accurately to clients
- Create and update marketing materials using Microsoft Publisher and Canva
- Assist with social media content and email marketing campaigns
- Perform reception duties in a professional and courteous manner
- Train on and master proprietary tour reservation and operations software
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
Don't Stop At One Job - There's More
Create a free profile
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
More Jobs Like This: