Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Employee wellness programs
Job Description
Hotel 55 Chicago is a distinguished boutique hotel situated just steps from the iconic Magnificent Mile, providing guests with an exceptional blend of contemporary art, inspired design, and thoughtful service. Boasting 297 stylish guest rooms and the locally-renowned Lure Fishbar, the hotel offers a unique cultural and hospitality experience in the vibrant city of Chicago. Known for its welcoming atmosphere and commitment to excellence, Hotel 55 Chicago is a hub for creativity, inclusivity, and guest satisfaction, making it a sought-after destination for both leisure and business travelers. The establishment places a strong emphasis on fostering careers that empower employees to thrive in a dynamic environment, aligning with the hotel’s reputation for top-tier customer service and innovative hospitality solutions.
The Group Sales Manager role at Hotel 55 Chicago is integral to the hotel’s success, focusing on driving revenue through efficient booking and management of group business involving guest rooms and meeting spaces. This position is tailored for an energetic, detail-oriented professional with a passion for 5-star service and a proactive approach to sales. The role entails managing relationships with clients, exceeding budgeted revenue goals, and ensuring superior customer satisfaction to promote repeat business. The Group Sales Manager must be adept at employing technology and sales strategies to identify new opportunities, maintain accurate forecasting, and support smooth event execution in collaboration with the Catering Department. Candidates for this position should be highly motivated, organized, and equipped with excellent communication skills to successfully negotiate and close group sales. The role also demands flexibility, resilience, and a polished professional demeanor, reflecting the hotel’s high standards and commitment to exceptional guest experiences. This position provides an exciting opportunity for sales professionals who are eager to develop long-term client relationships and contribute to a vibrant hospitality team at a premier Chicago boutique hotel.
The Group Sales Manager role at Hotel 55 Chicago is integral to the hotel’s success, focusing on driving revenue through efficient booking and management of group business involving guest rooms and meeting spaces. This position is tailored for an energetic, detail-oriented professional with a passion for 5-star service and a proactive approach to sales. The role entails managing relationships with clients, exceeding budgeted revenue goals, and ensuring superior customer satisfaction to promote repeat business. The Group Sales Manager must be adept at employing technology and sales strategies to identify new opportunities, maintain accurate forecasting, and support smooth event execution in collaboration with the Catering Department. Candidates for this position should be highly motivated, organized, and equipped with excellent communication skills to successfully negotiate and close group sales. The role also demands flexibility, resilience, and a polished professional demeanor, reflecting the hotel’s high standards and commitment to exceptional guest experiences. This position provides an exciting opportunity for sales professionals who are eager to develop long-term client relationships and contribute to a vibrant hospitality team at a premier Chicago boutique hotel.
Job Requirements
- High school diploma or equivalent
- proven experience in sales or hospitality sales
- excellent communication skills
- proficiency with sales and forecasting software
- ability to work flexible hours including weekends and holidays
- physical ability to stand for long periods and move around the facility during events
- willingness to travel as needed
- professional appearance
- commitment to excellent customer service
Job Qualifications
- Previous sales experience preferred
- excellent negotiation and selling skills
- proficiency in Microsoft Office applications
- ability to learn new systems and follow brand standards
- excellent time management, self-management, and motivation
- strong organizational skills with attention to detail
- ability to maintain composure under pressure
- determination to meet financial goals
- commitment to quality results
- flexible schedule including evenings, weekends, and holidays
- ability to adapt to change
- strong focus on guest satisfaction and follow-through
Job Duties
- Provide the highest quality of service to customers
- respond quickly and timely to all calls, emails, and leads within 24 hours
- solicit and secure business through proactive sales using technology
- develop strong, professional long-term business relationships
- understand hotel business strategies to create effective action plans
- maintain accurate revenue information in SFAWeb
- organize files neatly with all required information
- attend BEO and departmental meetings
- work closely with Catering Department on event execution
- be on-site to greet groups and ensure smooth event operations
- follow-up with clients after functions to ensure satisfaction
- communicate feedback to various departments
- manage billing and collections
- assist with site inspections
- participate in customer functions
- support sales reporting
- provide sales support during shows and drive sales initiatives
- maintain professional attire and represent the hotel positively
- foster a cooperative work environment
- perform additional tasks as assigned by management
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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