GROUP SALES MANAGER

This job opening is with a company deeply committed to delivering exceptional guest experiences and achieving market leadership in the hospitality industry. The organization prioritizes a high level of guest satisfaction by fostering strong guest relations and attentively addressing guest needs. The company stands out in its segment by focusing on market demand, innovatively capturing new opportunities, and leveraging strategic partnerships to enhance revenue and customer engagement. This position offers a dynamic work environment inside a climate-controlled, non-smoking facility, supported by modern technology such as smartphones and traditional office equipment to facilitate seamless operations and communication.

The role being offered is that of a Group Sales Manager, which is an integral leadership position within the sales and catering division of the company. This role involves a strategic and operational focus on sourcing new business opportunities, through identifying latent demand and crafting effective strategies to secure market dominance. The Group Sales Manager works very closely with key stakeholders including the Director of Sales and Catering, Group Rooms Coordinator, clients, event planners, and vendors. By collaborating effectively, the role ensures not only the success of group events, meetings, and weddings but also maximizes room revenue, food and beverage sales, and overall client satisfaction.

One of the key responsibilities in this position is to prospect and solicit new business using a variety of sales avenues including telemarketing and networking, as well as participating in industry events and trade shows. The Group Sales Manager is tasked with exceeding forecasted room night, convention, and food and beverage revenue goals, by developing a comprehensive understanding of the guest and market needs. This role requires sharp negotiation skills to manage group rates and event pricing within the company guidelines. Furthermore, the position involves overseeing event details and being physically present during major events to ensure smooth execution and client satisfaction. Monitoring financial performance through monthly statement reviews and managing administrative processes such as banquet event orders (BEOs) and banquet checks also fall under the responsibilities.

Leadership expectations for this role emphasize promoting and embodying the company's core values by being approachable, respectful, and demonstrating maturity and excellent listening skills. Motivating and inspiring the team is central to this position's leadership mission. The role demands an individual with a strong entrepreneurial spirit, high energy levels, proven sales success, excellent multitasking and time management abilities, and the capability to handle conflict and problem-solving skillfully. The candidate must be influential, persistent, and deeply committed to delivering outstanding guest experiences. The work environment is fast-paced and sometimes stressful, and as such, resilience and professionalism are essential traits.

Additionally, the ideal candidate must meet certain minimum requirements, such as possessing a bachelor’s degree or equivalent experience, strong interpersonal and communication skills, proficiency with property management systems and event detailing, and the ability to use smartphones effectively for company applications and communications. There is a preference for qualified Santa Ana Tribal Members, and candidates must obtain and maintain a Pueblo of Santa Ana Gaming and Regulatory Commission key gaming license. Physically, the candidate must be capable of standing, walking, and handling materials, lifting up to 25lbs, and enduring long periods of standing or walking to effectively perform essential job functions.

Overall, this Group Sales Manager role offers an exciting opportunity for an experienced sales leader to contribute strategically and operationally within a prestigious company focused on high standards of hospitality and guest satisfaction, while driving significant revenue growth and market presence.