Job Overview

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Employment Type

Full-time
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Compensation

Salary
Range $80,000.00 - $85,000.00
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Work Schedule

Standard Hours
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Benefits

Medical insurance
Dental Insurance
Vision Insurance
Health savings account
Flexible spending account
basic life insurance
accidental death and dismemberment insurance
Paid Time Off
community service leave
Holiday pay
401(K) Plan with Employer Matching
Employee assistance program
Tuition Reimbursement
hotel discount
Restaurant discount
Lifestyle discount
Employee Referral Bonus Program

Job Description

The Ben West Palm Beach managed by Sage Hospitality is an esteemed independent hotel franchise within the prestigious Autograph Collection by Marriott International. Located in West Palm Beach, Florida, this hotel is recognized for its unique blend of quality, originality, and bold character, offering guests an unparalleled experience tailored to today’s discerning traveler. As part of the Autograph Collection, The Ben attracts guests who consider travel as an opportunity to enrich their personal narrative, delivering a distinctive hospitality experience that is more than just a place to stay. This establishment thrives on creating memorable events and gatherings, positioning itself as a premier destination for meetings, corporate events, and social functions in the region.

Sage Hospitality, as the franchisee operating The Ben, independently manages all aspects of the hotel’s employment policies, staffing, compensation, and benefits, ensuring a service culture that is rooted in professionalism and a commitment to excellence.

We are looking for a dynamic and results-oriented Group Sales Manager to join our team on a full-time, management-level basis. This role is pivotal in spearheading group and catering revenue through a comprehensive strategy that combines proactive business development with exceptional client relationship management. The Group Sales Manager will devote the majority of their time, at least 90%, to direct revenue-generating sales efforts, playing a key role in expanding the hotel’s market presence and driving incremental business opportunities.

The successful candidate will specialize in identifying and securing new business accounts, maintaining and growing existing client relationships, and leveraging creative selling strategies to maximize revenue. With a focus on meetings, corporate gatherings, and social events, this position requires a professional who thrives in a fast-paced sales environment, utilizing strong negotiation skills, market intelligence, and cutting-edge sales and catering software such as CI/TY.

This role will also involve active participation in networking functions, industry events, and local business development activities, thereby reinforcing The Ben’s position as a sought-after venue in West Palm Beach. The Group Sales Manager is expected to work independently while fostering a collaborative team environment, coordinating closely with internal hotel departments to ensure flawless client service and event execution.

Physical demands include the ability to navigate throughout all hotel areas, manage some lifting and carrying of materials, and stand for extended periods during events and tours. The work environment is primarily office-based within the hotel, with occasional off-site client meetings and events.

In return for your expertise and dedication, we offer a comprehensive benefits package that includes medical, dental, and vision insurance, health savings and flexible spending accounts, basic life and AD&D insurance, unlimited paid time off including holidays and community service days, a robust 401(k) program with employer matching, employee assistance programs, tuition reimbursement, and exclusive hotel, restaurant, and lifestyle discounts. Our employee referral program also rewards you for contributing to our team’s growth.

The salary for this role ranges between $80,000 and $85,000 annually. This company is an equal opportunity employer committed to fostering an inclusive workplace where all employees are valued and empowered to be their best selves. Joining The Ben West Palm Beach means becoming part of an inspiring global team dedicated to providing extraordinary experiences to guests and cultivating a vibrant workplace culture where your growth and success matter.

Job Requirements

  • Bachelor’s degree preferred
  • minimum of 3 years of proven experience in hospitality or related sales roles
  • valid driver’s license and reliable transportation required
  • strong interpersonal communication and networking skills
  • ability to work flexible hours including some evenings and weekends
  • proficiency with sales CRM and Microsoft Office applications
  • ability to manage and prioritize multiple accounts simultaneously

Job Qualifications

  • Proven experience in hospitality sales including group catering or event sales
  • experience in outside sales B2B sales or business development preferred
  • strong negotiation skills with the ability to build and maintain lasting client relationships
  • proficiency in CI/TY or comparable sales and catering systems
  • excellent presentation communication and organizational skills
  • ability to work independently while contributing to a collaborative team environment
  • strong understanding of hospitality sales strategies market positioning and revenue optimization

Job Duties

  • Conduct proactive high-impact sales calls and prospecting activities to generate new revenue
  • maintain a strategic direct sales program aligned with departmental goals and the hotel’s marketing initiatives
  • dedicate a minimum of 90% of work time to revenue-generating sales efforts
  • represent the hotel at networking events industry functions and business development opportunities
  • maintain reliable transportation and a valid driver’s license for outside sales calls and client visits
  • identify, target, and secure new accounts through research prospecting networking and market intelligence
  • capture competitor business by analyzing market trends and conducting reader board surveys
  • develop and execute a targeted account development strategy to drive incremental revenue
  • generate referrals from existing clients and follow up on all leads within 48 hours
  • leverage creative outreach strategies including telemarketing and digital engagement to expand the client base
  • maximize revenue within existing accounts by identifying growth opportunities and upselling services
  • build and maintain strong long-term client relationships through consistent communication and personalized service
  • maintain detailed client profiles and account records to support exceptional service delivery
  • achieve 90% of productivity goals and 100% of activity goals as established by management
  • negotiate room rates catering packages and event agreements using yield management strategies to optimize revenue
  • prepare and present customized proposals contracts and presentations tailored to client needs
  • maintain accurate and organized records within CRM systems and sales reporting tools
  • monitor sales performance pipeline activity and forecasting to support revenue strategy discussions
  • deliver exceptional service throughout the sales cycle to ensure a seamless and memorable client experience
  • maintain organized account files and documentation for all clients and events
  • respond promptly to client inquiries needs and event-related requests
  • collaborate closely with internal departments to ensure flawless event execution
  • conduct ongoing market research to identify trends opportunities and competitive insights
  • maintain in-depth knowledge of the hotel’s offerings event capabilities and unique selling points
  • stay informed on competitor activity and industry developments to effectively position the property
  • represent the hotel with integrity professionalism and a service-driven mindset at all times
  • maintain a polished and professional appearance when engaging with clients and partners
  • foster strong collaboration and communication across all hotel departments
  • manage travel and sales expenses responsibly in alignment with departmental budgets

Job Criteria

Experience

Expert Level (7+ years)


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