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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k) retirement plan
Professional development opportunities
Employee Discounts
Flexible work schedule
Job Description
Highgate Hotels is a premier real estate investment and hospitality management company widely recognized as an innovator in the hospitality industry. With an extensive portfolio of global properties valued at over 20 billion dollars, Highgate is the dominant player in major U.S. gateway markets such as New York, Boston, Miami, San Francisco, and Honolulu. The company also boasts a rapidly expanding presence across Europe, Latin America, and the Caribbean. Highgate specializes in all stages of the hospitality property cycle, from planning and development to recapitalization or disposition. Their bespoke hotel brand development and industry-leading proprietary revenue management tools allow them... Show More
Job Requirements
- High school diploma or equivalent required
- Experience in a hotel or related field preferred
- Skilled in Windows, company approved spreadsheets and word processing
- Effective verbal and written communication skills
- Ability to effectively listen to and clarify concerns
- Ability to multitask and prioritize
- Attend all required meetings and trainings
- Participate in M.O.D. coverage as required
- Maintain high personal appearance standards
- Comply with Highgate Hotel Standards and regulations
- Handle problems effectively
- Maintain confidentiality
- Perform duties as requested by management
Job Qualifications
- High school diploma or equivalent required
- College course work in related field helpful
- Experience in a hotel or a related field preferred
- Skilled in Windows, company approved spreadsheets and word processing
- Effective verbal and written communication skills with all levels of employees and guests
- Ability to effectively listen to, understand, and clarify concerns raised by employees and guests
- Able to multitask and prioritize departmental functions to meet deadlines
- Professional demeanor with an attentive, friendly, courteous and service oriented manner
- Attendance at all hotel required meetings and trainings
- Participation in M.O.D. coverage as required
- Ability to maintain high standards of personal appearance and grooming
- Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations
- Ability to maximize efforts towards productivity and assist in implementing solutions
- Effective problem handling skills, including anticipating, preventing, identifying and solving problems
- Ability to understand and evaluate complex information from various sources
- Ability to maintain confidentiality of information
Job Duties
- Meet or exceed set goals
- Operate the Sales Department within established sales expense budget
- Participate in required M.O.D. and Saturday office coverage as scheduled
- Initiate and follow up on leads
- Maintain and participate in an active sales solicitation program
- Monitor production of all top accounts and evaluate trends within your market
- Regularly contact existing accounts based on the tracing frequencies of the Account Coverage Program
- Meet or exceed sales solicitation call goals as assigned by the Director of Sales
- Invite clients to the hotel for entertainment, lunches, tours and site inspections
- Assist in implementing special promotions relating to direct sales segments, i.e. parties, sales blitzes, etc
- Assist in the preparation of required reports in a timely manner
- Be familiar with all Highgate Hotel sales policies and selling techniques with an emphasis on maximizing occupancy and average daily rate (ADR)
- Conduct a professional, thorough site inspection of the hotel with clients, exhibiting key features and benefits of the property
- Use your property’s computerized sales management system to manage the hotel’s business, including generating reports, entering business, blocking space and building accounts
- Meet and greet onsite contacts
- Abide by Prime Selling Time (PST)
- Develop networking opportunities through active participation in community and professional associations, activities and events
- Review meeting planner evaluations with the Director of Sales to ensure that issues receive follow-up
- Entertain clients
- Handle inquiries as part of Inquiry Day Program
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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