Group Sales Manager

Highgate Hotels is a premier real estate investment and hospitality management company widely recognized as an innovator in the hospitality industry. With an extensive portfolio of global properties valued at over 20 billion dollars, Highgate is the dominant player in major U.S. gateway markets such as New York, Boston, Miami, San Francisco, and Honolulu. The company also boasts a rapidly expanding presence across Europe, Latin America, and the Caribbean. Highgate specializes in all stages of the hospitality property cycle, from planning and development to recapitalization or disposition. Their bespoke hotel brand development and industry-leading proprietary revenue management tools allow them to identify and predict evolving market dynamics effectively, driving performance and maximizing asset value. Highgate's executive team is composed of highly experienced hotel management leaders, making the company a trusted partner for major ownership groups and prominent hotel brands. With corporate offices in London, New York, Dallas, and Seattle, Highgate Hotels continues to set a high standard of excellence and innovation in the hospitality sector.

The role of Group Sales Manager at Highgate Hotels is a pivotal position responsible for actively soliciting and familiarizing oneself with all accounts within designated market segments. This role is essential for driving the hotel’s revenue growth through strategic prospecting and closing of assigned accounts and territories. The Group Sales Manager’s primary goal is to meet or exceed established sales targets while managing the sales department within the confines of the expense budget. This position includes participating in management on duty (M.O.D) and weekend office coverage on a scheduled basis, ensuring continuous support and responsiveness to operational needs.

Within this role, the Group Sales Manager will initiate and diligently follow up on sales leads, maintain an active sales solicitation program, and continuously monitor account production trends within their market. Interaction with existing clients is prioritized through routine communications aligned with the Account Coverage Program, and soliciting sales calls are to meet preset goals as determined by the Director of Sales. This professional is tasked with organizing and hosting client meetings, including entertainment, lunches, tours, and site inspections that showcase the hotel’s key features and benefits.

The successful candidate will assist in executing special promotional campaigns targeting direct sales segments and prepare necessary reports promptly. A thorough understanding of Highgate Hotels’ sales policies and techniques is necessary, placing emphasis on maximizing occupancy rates and achieving favorable Average Daily Rates (ADR). The Group Sales Manager will conduct professional site inspections and utilize computerized sales management systems effectively — including generating reports, inputting business, managing block space, and building accounts.

The role also involves networking through active participation in community and professional associations to expand business opportunities. Handling client inquiries and participating in established sales programs such as Inquiry Day further highlight the dynamic nature of the position. This role demands excellence in communication, relationship-building, and a service-oriented approach to meet and exceed client expectations, thereby contributing significantly to the continued success and growth of Highgate Hotels.