Group Rooms Coordinator

Four Seasons Hotels and Resorts is a prestigious luxury hotel and resort company renowned worldwide for its commitment to delivering exceptional experiences to guests. Founded in 1960, Four Seasons has built a reputation for uncompromising quality, personalized service, and exquisite hospitality that blend seamlessly with local culture and sophistication. At Four Seasons, the emphasis is on fostering a supportive and inclusive work environment where team members are motivated to grow professionally and personally. The company’s dedication to its employees is evident in its comprehensive employee experience programs and a culture that values respect, recognition, and genuine connections.

The Four Seasons Hotel Chicago stands as an iconic representation of this luxury hospitality brand. Situated steps away from the Magnificent Mile and the bustling North Michigan Avenue shopping district, the hotel is a vibrant hub known for its stylish, energetic atmosphere. The property offers 345 elegant guest rooms and suites, a luxury spa, and a newly transformed restaurant that captures the essence of Chicago through inspired art, music, food, and drink. Recognized as one of Conde Nast Traveler Reader’s Choice Top 50 Hotels in the World, it exemplifies sophistication and world-class service.

Within this prestigious setting, the Group Rooms Coordinator plays a critical role in ensuring the smooth operation of group bookings from initial contract to departure. This position involves maintaining the accuracy and integrity of group blocks, rooming lists, and rate codes, while acting as the main liaison between Sales, Conference Services, Revenue Management, Operations, and clients. A Group Rooms Coordinator’s responsibilities are intricate and multifaceted, requiring exceptional organizational skills, attention to detail, and the ability to communicate effectively with internal departments and external clients.

The role includes managing group turnovers, monitoring room blocks, preparing reports, managing billing and routing, and ensuring full compliance with Four Seasons’ standards throughout the group reservation lifecycle. Success in this position is measured by efficient turnover processing, strong pickup and attrition management, precise data handling in the Opera Property Management System, and clear communication with all stakeholders. Daily tasks include updating rooming lists, responding to client inquiries, and collaborating with the hotel’s CORE team when needed. Weekly and monthly duties include preparing for and leading pickup meetings, overseeing contract reviews, and maintaining accurate records related to group stays.

This full-time, traditionally Monday through Friday position offers competitive hourly wages ranging from $26.79 to $28.29, comprehensive medical, dental, and vision benefits, paid time off, and a 401(k) retirement plan with employer matching. Employees also benefit from an energizing workplace culture that encourages authenticity, extensive professional development programs, exclusive discounts, and other perks such as complimentary dry cleaning and meals. Four Seasons values diversity and inclusion and is an Equal Opportunity Affirmative Action employer encouraging applications from minorities, women, veterans, and individuals with disabilities.

Joining Four Seasons Hotel Chicago as a Group Rooms Coordinator means becoming part of a globally respected luxury hotel company dedicated to creating memorable experiences not only for guests but also for its team members. This role is ideal for individuals passionate about hospitality, with strong technical skills, excellent customer service abilities, and the capacity to handle multiple priorities in a dynamic luxury environment. This position is vital to maintaining the high standards and seamless coordination that Four Seasons is known for worldwide.