Group Room Coordinator - National Center for Employee Development (NCED)

Aramark is a global leader in food services, facilities management, and uniform services, proudly serving millions of guests every day across 15 countries. Rooted in service and united by a strong purpose, Aramark deeply values its employees and strives to create an inclusive and supportive workplace culture. The company is dedicated to equality, nondiscrimination, and providing equal employment opportunities for all team members regardless of race, color, religion, national origin, age, gender, disability, or other legally protected characteristics. Aramark not only emphasizes high-quality service for its clients and partners but also invests in the professional growth and development of its employees, encouraging talents to flourish and passions to ignite in a fulfilling career environment.

Within this vibrant and values-driven organization, the Group Rooms and Reservation Coordinator plays a crucial role in the hospitality segment, specifically overseeing the reservations department. This is a dynamic position focused on efficiently selling guest rooms to meet the diverse needs of guests, with particular attention to managing group rooming lists and reservation requests. The Coordinator’s responsibilities include analyzing room inventory to maximize revenue, supporting front desk staffing requirements, and training agents on reservation operations.

This role demands exceptional attention to detail, a commitment to superior customer service, and a warm, friendly attitude towards guests and colleagues alike. The coordinator monitors room availability, attends operational meetings, and prepares detailed reports related to room sales and group reservations. Additionally, they collaborate closely with sales teams and other departments to ensure group contracts and rates are adhered to accurately and that client communications are handled professionally.

Key operational functions also include managing group setups in property management systems such as Opera and iHotelier, handling reservation changes including cancellations and modifications, and supporting revenue management strategies. The position requires individuals who are adept at multitasking and possess effective communication skills, as they facilitate coordination between different hotel departments and ensure smooth execution of group accommodations. Moreover, the Group Rooms and Reservation Coordinator supports Front Office Management in managing long-term negotiated accounts and handles inventory controls during peak sell-out or oversell situations.

As a member of the Aramark team, this role provides an opportunity to be part of a globally recognized brand committed to excellence, inclusion, and innovation in hospitality services. The coordinator contributes directly to the overall guest experience and operational efficiency, which are central to Aramark’s mission of doing great things for their partners, communities, and planet. This position is ideal for individuals who thrive in a fast-paced environment and enjoy taking initiative to enhance service delivery and optimize room revenue. Working at Aramark offers a pathway for ongoing professional development, networking, and the possibility to impact career growth positively within an internationally respected company.