Job Overview
Benefits
Incredible travel perks
Employee Stock Purchase Program
Paid parental leave
Personalized caregiving support
Mental Health Resources
Generous Paid Time Off
health and welfare benefits
Job Description
Hilton is a globally recognized leader in the hospitality industry, known for its dedication to providing exceptional experiences to guests around the world. With more than 3 billion guests welcomed to date, Hilton has built an award-winning workplace culture that emphasizes the values of integrity, leadership, teamwork, ownership, and a focus on delivering outstanding service every moment. Hilton operates a suite of world-class hotel brands and is committed to setting new standards for the future of travel, making it an inspiring and supportive environment for its team members.
The role of Group Reservations Manager at Hilton is pivotal in shaping the guest experience by managing the hotel’s reservations operations with excellence and care. This position goes beyond traditional management responsibilities; it is about spreading the light and warmth of hospitality by ensuring that every guest’s stay is memorable and seamless. The Group Reservations Manager oversees all aspects of group reservations, including handling room inventory and availability, managing group blocks and rooming lists, enforcing cut-off dates and rate restrictions, and implementing occupancy strategies. This role demands close collaboration with the sales and events teams to optimize group bookings, corporate rates, and special event accommodations, thereby maximizing hotel revenue.
In this role, the manager will also engage with third-party booking channels, negotiating rates and managing relationships to ensure maximum conversion and effectiveness in reservation procedures. Additionally, preparing and reviewing critical performance reports such as occupancy metrics, revenue figures, and forecasting data is vital for supporting strategic planning and informed decision-making within the department. As a leader, the Group Reservations Manager inspires and develops the reservations team by providing coaching, performance monitoring, and fostering a positive workplace culture that supports productivity and engagement.
This role is designed for a professional with a passion for hospitality and a commitment to excellence. Hilton values individuals who act with integrity, inspire others through leadership, work collaboratively in a team environment, take ownership of their responsibilities, and maintain a sense of urgency and discipline in their work. This role offers the opportunity to be part of an award-winning company culture recognized by Great Place to Work and Fortune as one of the world’s best workplaces.
Hilton supports the personal and professional growth of its team members with a comprehensive range of benefits and perks including incredible travel privileges, employee stock purchase programs, paid parental leave, personalized caregiving support, mental health resources, generous paid time off, and health and welfare benefits. Hilton is an equal opportunity employer committed to diversity and inclusion, welcoming applicants from all backgrounds including those with disabilities and veterans. This career opportunity promises not only a job but a fulfilling career where the contribution of each team member helps make every stay magical.
The role of Group Reservations Manager at Hilton is pivotal in shaping the guest experience by managing the hotel’s reservations operations with excellence and care. This position goes beyond traditional management responsibilities; it is about spreading the light and warmth of hospitality by ensuring that every guest’s stay is memorable and seamless. The Group Reservations Manager oversees all aspects of group reservations, including handling room inventory and availability, managing group blocks and rooming lists, enforcing cut-off dates and rate restrictions, and implementing occupancy strategies. This role demands close collaboration with the sales and events teams to optimize group bookings, corporate rates, and special event accommodations, thereby maximizing hotel revenue.
In this role, the manager will also engage with third-party booking channels, negotiating rates and managing relationships to ensure maximum conversion and effectiveness in reservation procedures. Additionally, preparing and reviewing critical performance reports such as occupancy metrics, revenue figures, and forecasting data is vital for supporting strategic planning and informed decision-making within the department. As a leader, the Group Reservations Manager inspires and develops the reservations team by providing coaching, performance monitoring, and fostering a positive workplace culture that supports productivity and engagement.
This role is designed for a professional with a passion for hospitality and a commitment to excellence. Hilton values individuals who act with integrity, inspire others through leadership, work collaboratively in a team environment, take ownership of their responsibilities, and maintain a sense of urgency and discipline in their work. This role offers the opportunity to be part of an award-winning company culture recognized by Great Place to Work and Fortune as one of the world’s best workplaces.
Hilton supports the personal and professional growth of its team members with a comprehensive range of benefits and perks including incredible travel privileges, employee stock purchase programs, paid parental leave, personalized caregiving support, mental health resources, generous paid time off, and health and welfare benefits. Hilton is an equal opportunity employer committed to diversity and inclusion, welcoming applicants from all backgrounds including those with disabilities and veterans. This career opportunity promises not only a job but a fulfilling career where the contribution of each team member helps make every stay magical.
Job Requirements
- Bachelor’s degree in hospitality management, business administration, or related field preferred
- Minimum of 3-5 years experience in hotel management or reservations operations
- Demonstrated capability in revenue optimization and group reservation management
- Strong computer skills including familiarity with reservation software
- Exceptional interpersonal and organizational skills
- Ability to work flexible hours including weekends and holidays
- Commitment to Hilton’s core values and exceptional guest service standards
Job Qualifications
- Proven experience in hotel reservations management or related hospitality role
- Strong knowledge of revenue management and occupancy strategies
- Excellent leadership and team development skills
- Effective collaboration and communication abilities
- Proficiency with reservation systems and third-party booking channels
- Analytical skills to generate and interpret performance reports
- Ability to manage multiple priorities in a fast-paced environment
Job Duties
- Oversee daily reservations operations including managing room inventory and availability
- Manage group blocks, rooming lists, and cut-off dates
- Implement rate restrictions and occupancy strategies
- Collaborate with Sales and Events teams to manage group bookings and corporate rates
- Negotiate rates and manage relationships with third-party booking sites
- Generate and review key performance reports such as occupancy, revenue, and forecasts
- Supervise and support the reservations team providing coaching and performance monitoring
Job Criteria
Experience
No experience required
Job Location
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