Group Reservations Manager

Marriott International is a globally recognized leader in the hospitality industry, known for its commitment to providing exceptional guest experiences through its diverse portfolio of brands. Among its elite properties is Gaylord Hotels, a distinctive brand renowned for bringing people together with extraordinary environments, innovative services, and immersive programming. Gaylord Hotels operate on the principles of creativity, entrepreneurship, and dedicated service, embodied by their employees known as STARs. Working at Gaylord offers more than just a job—it offers a fulfilling career with access to endless opportunities, development programs, and benefits designed to enrich associates' lives both professionally and personally. The company is firmly dedicated to fostering an inclusive work environment, celebrating diverse backgrounds, and ensuring equal employment opportunities without discrimination. Marriott International and its associated brands provide a comprehensive range of benefits tailored to support employee wellbeing, career empowerment, and family life, making it an outstanding choice for hospitality professionals seeking growth and stability within a global leader in hospitality.

The Reservations Sales Manager position at Gaylord Hotels, located at 201 Waterfront St, National Harbor, Maryland, is a full-time management role offering a competitive annual salary ranging from $73,000 to $103,000, with eligibility for bonuses. This role plays a crucial part in the hotel’s revenue strategy by managing sales-related reservations activities and leading the Reservations Sales team. The manager is responsible for soliciting new business, maximizing revenue opportunities by up-selling, and attaining both personal and team revenue goals. This position also emphasizes exceptional customer service to foster loyalty and enhance the guest experience. In this role, the manager provides training, assigns work, and monitors the reservations sales staff to ensure productivity, accuracy, and service excellence. Understanding local and competitive markets, negotiating contracts, and working closely with sales and convention teams are part of the daily operational responsibilities.

Key aspects of this role include managing reservation forecasts, handling customer inquiries and disputes professionally, coordinating billing instructions, and ensuring proper follow-up on no-show reservations. The Reservations Sales Manager also plays a significant role in human resource functions such as employee orientation, training, and labor scheduling to maintain a motivated and efficient team. Moreover, the manager supports the implementation of departmental goals aligned with the broader objectives of the property and Marriott International. Prospective candidates must exhibit strong negotiation and communication skills, a deep understanding of market dynamics, and a passion for delivering exemplary customer service. This position offers an exciting chance to be part of a thriving hospitality environment that values innovation, teamwork, and professional growth within one of the most reputable hotel companies worldwide.