Group Reservations Manager

Marriott International is a globally recognized leader in the hospitality industry, renowned for its diverse portfolio of brands and commitment to delivering exceptional guest experiences. Among its distinguished properties is Gaylord Hotels, a unique and dynamic group dedicated to providing extraordinary meeting and event environments, services, and programming. Located in Grapevine, Texas, Gaylord Hotels is more than just a traditional hotel; it is a vibrant hub where creativity, entrepreneurial spirit, and dedicated service converge to create memorable experiences for guests and clients alike.

At Gaylord Hotels, the guest experience is at the core of everything, supported by a team of passionate professionals known as STARs. STARs embody the unique culture and values of the brand by delivering big-hearted, thoughtful service that exceeds expectations. The organization is deeply committed to fostering an inclusive environment that celebrates diversity and supports all associates in reaching their fullest potential. By joining Gaylord Hotels, team members become part of Marriott International's expansive network, opening doors to endless career growth opportunities, comprehensive benefits, and a fulfilling work environment.

The Reservations Sales Manager position at Gaylord Hotels is a full-time, management role located on-site at the Gaylord Texan Resort in Grapevine, Texas. This role offers an annual pay range of $67,000 to $94,000 and includes eligibility for performance bonuses. The Reservations Sales Manager plays a critical role in driving revenue and customer satisfaction by managing the reservations sales team and actively engaging in sales efforts to maximize business opportunities.

This management position is responsible for soliciting and managing reservations sales opportunities while providing leadership, training, and motivation to the Reservations Sales staff. The manager is charged with increasing revenue through effective upselling strategies and by achieving both personal and team revenue goals. Additionally, the role requires fostering strong customer loyalty by delivering service excellence throughout every customer interaction, ensuring that clients receive outstanding support and solutions tailored to their needs.

Key responsibilities involve mastering the market landscape to understand competitors, economic trends, and customer expectations in order to close optimal business deals and maximize occupancy and room revenue. The manager coordinates closely with other departments such as sales and convention services to ensure seamless processing of group reservations and contracts. They also oversee the accuracy of reservation sales orders and manage waitlists to optimize booking efficiency.

The Reservations Sales Manager serves as a pivotal point for maintaining exemplary customer service standards in line with the brand’s expectations. They handle guest concerns promptly and professionally, ensuring customer satisfaction throughout the event or program lifecycle. The role also includes human resources functions such as monitoring team performance, implementing training programs, and scheduling. With a focus on proactive leadership and operational excellence, the Reservations Sales Manager contributes significantly to the overall success of the property and Marriott’s reputation for hospitality excellence.

Joining Gaylord Hotels means embracing a career filled with purpose, belonging, and growth. It is an opportunity to be part of a supportive global team where each associate is empowered to be the best version of themselves. Marriott International’s commitment to diversity and inclusion ensures a welcoming workplace where every individual’s unique background is valued.

For those poised to advance their career in hospitality management and reservations sales, this role offers a challenging and rewarding environment with a competitive compensation package and a company culture that values innovation, collaboration, and exceptional guest service.