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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Retirement Plan
Paid Time Off
Employee Discounts
Training and Development
performance bonuses
Employee wellness programs
Job Description
This opportunity is with a distinguished hotel that prides itself on delivering exceptional guest experiences through comprehensive knowledge and professional service. The hotel is a well-established entity in the hospitality industry, featuring a wide range of guest accommodations, restaurants, and meeting facilities designed to meet the needs of diverse clientele. Known for its impeccable standards and attention to detail, the hotel ensures all guests receive courteous and efficient service from the moment they inquire about their stay or attend an event within its premises.
The position offered is for a Reservations Agent, a vital role responsible for managing group a... Show More
The position offered is for a Reservations Agent, a vital role responsible for managing group a... Show More
Job Requirements
- High school graduate
- Good command of the English language with ability to communicate clearly and pleasantly with guests in person and by telephone
- Ability to compute basic mathematical calculations
- Ability to focus attention on details
- Ability to maintain confidentiality of all guest information and pertinent hotel data
- Ability to analyze and resolve problems using good judgment
Job Qualifications
- High school graduate
- Good command of the English language with ability to communicate clearly and pleasantly with guests in person and by telephone
- Ability to compute basic mathematical calculations
- Ability to focus attention on details
- Ability to maintain confidentiality of all guest information and pertinent hotel data
- Ability to analyze and resolve problems using good judgment
- College education or training in hospitality industry preferred
- Previous experience as a reservations agent preferred
- Fluency in a second language such as French, German, or Spanish desirable
- Prior knowledge of telephone system desirable
Job Duties
- Maintain complete knowledge of hotel features, services, hours of operations
- Maintain complete knowledge of hotel restaurant concepts, menu price range, dress code, and ambiance
- Maintain complete knowledge of hotel room types, numbers, layout, appointments, amenities, and locations
- Maintain complete knowledge of hotel room rates, special packages, promotions, and room availability
- Provide callers with accurate information on hotel facilities and services
- Book reservations accurately and in a professional manner
- Monitor room type availability
- Hard-block special room requests including handicap accessible rooms and suites
- Document and confirm reservations and cancellations
- Block group rooms and follow through on designated requirements
- Promote packages, promotions, and up-sell whenever possible
- Set up accurate accounts for each reservation according to requirements
- Communicate VIP and repeat guest arrivals to designated personnel
- Communicate pertinent guest information to designated departments
- Enter and manage group rooming lists including blocking group rooms, setting up group routing, and assisting sales
- Review group cutoff dates for timely rooming list entries
- Coordinate with sales management to implement client requests and changes
- Collect guest preferences on each reservation call
- Accommodate room changes expediently
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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