Group Reservations Coordinator

The Queen Mary Hotel, located in Long Beach, California, is a historic and iconic hotel known for its unique accommodations and rich maritime history. Originally a world-class ocean liner, the Queen Mary has been transformed into a hotel that offers guests a truly one-of-a-kind experience. The hotel blends authentic 1930s design elements such as polished wood paneling, original artwork, and Art Deco style with modern-day amenities to provide a memorable stay. Guests are treated not only to hotel accommodations but also to a variety of attractions including historic tours, paranormal experiences, specialty shops, a spa, and a range of events. Each stateroom maintains its own personality and offers a glimpse into the golden age of transatlantic travel during the 1930s through the 1950s, blending history with comfort and style.

Evolution Hospitality, the lifestyle vertical at Aimbridge, manages the Queen Mary Hotel. Evolution Hospitality is known for creating distinct lifestyle experiences and driving performance across a curated collection of independent, luxury, boutique, lifestyle, and soft brand hotels, along with restaurants, bars, and lounges throughout North America. The company emphasizes culture in tandem with results, upholding values of honesty, humility, and professionalism. Their team members strive to improve personally and professionally, contributing to the world-class reputation of Evolution Hospitality and the properties it manages.

The Group Reservations Coordinator role at the Queen Mary Hotel is pivotal in ensuring exceptional customer service and the highest accuracy in group bookings. This full-time position involves close collaboration with multiple hotel departments including Sales & Marketing, Accounting, Conference Services, and Group Meeting Planners. The coordinator is responsible for managing group reservations processes that require detail-oriented and proactive management of multiple systems and data. This role suits candidates who are adaptable to a dynamic environment, capable of juggling multiple technological platforms simultaneously, and keen to contribute as team players with high attention to detail.

The core responsibilities include maintaining up-to-date files on all upcoming groups, ensuring synchronization between reservations systems such as Delphi and SMS, and documenting detailed group profiles with critical information such as rates, deposits, and contract concessions. The coordinator also handles creating and maintaining inclusive rate packages, processing travel agent commissions, managing rooming lists and billing changes, and manually assigning accommodations based on specific group requests. Communication is key in this position, as the coordinator acts as a liaison between group clients and central reservations, attending planning meetings as required, and collaborating with other departments to ensure all group functions and audits are completed accurately and on schedule.

This position occasionally requires evening and weekend work to meet deadlines, emphasizing the importance of flexibility and adaptability. The Queen Mary Hotel offers a competitive benefits package for full-time hires after an initial waiting period, including daily pay options, medical, dental, and vision coverage, disability income plans, life insurance, paid time off, employee assistance programs, and a 401k retirement plan. This job presents a unique opportunity to work within a historic setting managed by a forward-thinking hospitality group that values both culture and results, delivering memorable experiences to an international clientele while growing professionally within a supportive environment.