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Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $26.50
Work Schedule
Weekend Shifts
Benefits
Daily Pay
Medical insurance
Dental Insurance
Vision Insurance
short-term disability
long-term disability
Life insurance
Paid Time Off
Employee assistance program
401k Retirement Plan
Job Description
The Queen Mary Hotel, located in Long Beach, California, is a historic and iconic hotel known for its unique accommodations and rich maritime history. Originally a world-class ocean liner, the Queen Mary has been transformed into a hotel that offers guests a truly one-of-a-kind experience. The hotel blends authentic 1930s design elements such as polished wood paneling, original artwork, and Art Deco style with modern-day amenities to provide a memorable stay. Guests are treated not only to hotel accommodations but also to a variety of attractions including historic tours, paranormal experiences, specialty shops, a spa, and a range of events.... Show More
Job Requirements
- High school diploma or equivalent
- Minimum six months of reservations experience in hospitality
- Proficiency in Microsoft Outlook, Word, and Excel
- Experience using Delphi and SMS group sales systems
- Availability to work occasional evenings and weekends
- Ability to manage multiple computer systems simultaneously
- Strong attention to detail and ability to work independently and in a team
- Adaptability to changing work conditions and priorities
Job Qualifications
- High school graduate or G.E.D. equivalent
- Six months reservations experience in the hospitality industry
- Knowledge of Outlook, MS Word, and Excel required
- Experience with group sales computer systems including Delphi and SMS
- Occasional evening and weekend work to meet deadlines
- Capable of using multiple systems at the same time
- Self-starter, results-oriented, team player, and demonstrates a high-level attention to detail
- Flexibility and adaptability to a dynamic, evolving environment
Job Duties
- Keep updated files on all upcoming groups upon receipt of turnover
- Ensure accuracy between the Delphi and SMS systems including room blocks, rates, cutoff dates
- Detail each group profile and/or reservation with group specific information such as rate, rate code, deposits, location requests, package inclusions, contract concessions
- Build rates and inclusive packages specific to each group including creating routing profiles, deposit policies, cancellation policies
- Process travel agent commissions
- Act as liaison between group and central reservations
- Input group rooming list and facilitate all rooming list and billing changes upon receipt from conference service coordinator
- Manually assign specific accommodations based upon feature and/or location requests
- Provide reservation and pick up reports upon request
- Cross reference group resumes with system information and ensure accuracy
- Attend all pre-planning and/or pre-conference meetings with clients and conference services coordinator via phone or in person
- Review no shows from previous night and make corrections as needed
- Assist accounting in verifying and correcting group guest folios
- Ensure all group functions and audits are completed in an accurate and timely fashion
- Communicate effectively with call center manager, business analyst, sales manager, conference services coordinator, and group meeting planner
- Perform other duties as assigned by hotel or department leadership
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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