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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Health savings account
401(k) retirement plan
Paid vacation
paid sick days
Paid holidays
Free parking
free shift meal
Employee Discounts
educational assistance
Paid parental leave
Life insurance
Short term disability insurance
long term disability insurance
Hospital Indemnity insurance
critical illness insurance
accident insurance
Job Description
Sonesta International Hotels is recognized as the 8th largest hotel company in the United States, steadily expanding its presence both nationally and internationally. With a unique blend of full-service and focused hotels situated in major cities, Sonesta presents a diverse portfolio, featuring over 1,000 owned, managed, and franchised properties across eight countries. The company prides itself on delivering the human side of hospitality, emphasizing personalized service, genuine loyalty, and memorable guest experiences that truly connect. Sonesta's slogan, "Together We Thrive," encapsulates their commitment to quality, value, and outstanding hospitality in every guest interaction and stay.
The Reservation Coordinator ro... Show More
The Reservation Coordinator ro... Show More
Job Requirements
- High school education or equivalent
- prior hotel experience
- preferred reservations experience
- typing speed of 45 words per minute
- strong communication skills
- ability to handle multiple tasks and prioritize
- professionalism in appearance and demeanor
Job Qualifications
- High school education or equivalent
- hotel experience required
- reservations experience preferred
- ability to type 45 words per minute
- track record of delivering exceptional guest or client experience
- strong communication skills
- appropriate professional appearance and demeanor
Job Duties
- Maintain high level of attention to detail and accuracy of data input
- utilize reservation and inventory management systems such as OPERA, Synxis, Delphi, and Passkey/GroupMAX
- coordinate reservation, inventory, and revenue management systems ensuring pricing and inventory controls are followed
- manage all sellouts until arrival day and coordinate handoff to Front Office
- enter reservations from Business Travel Managers and group contracts in reservation systems
- build and manage group blocks and rooming lists, deploy business strategies, manage rooming lists and upsell revenue strategies
- respond to guest inquiries regarding hotel facilities, rates, and availability professionally
- correspond professionally with guests via email
- enter special requests and ensure guest satisfaction
- coordinate gift certificate redemptions
- return telephone messages and emails same day
- handle complaints tactfully and negotiate resolutions
- organize reservation activities and filing systems
- provide rate and inventory information to other departments
- attend meetings as necessary
- follow through on changes from Sales and Catering department
- deliver passionate and engaging guest service following the GUEST model
- build solid relationships with colleagues
- perform other duties and assist operations as needed
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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