Group Housing Coordinator

Sonesta International Hotels is recognized as the 8th largest hotel company in the United States, steadily expanding its presence both nationally and internationally. With a unique blend of full-service and focused hotels situated in major cities, Sonesta presents a diverse portfolio, featuring over 1,000 owned, managed, and franchised properties across eight countries. The company prides itself on delivering the human side of hospitality, emphasizing personalized service, genuine loyalty, and memorable guest experiences that truly connect. Sonesta's slogan, "Together We Thrive," encapsulates their commitment to quality, value, and outstanding hospitality in every guest interaction and stay.

The Reservation Coordinator role at Sonesta International Hotels is a crucial position within the Revenue, Sales, and Catering team. The coordinator is responsible for managing all hotel reservations — both transient and group — ensuring seamless coordination and accuracy in booking processes across various systems such as OPERA, Synxis, Delphi, and Passkey/GroupMAX. This position demands a high level of attention to detail, multi-tasking capabilities, and strong initiative as the coordinator independently handles workloads and strives for operational excellence. Close collaboration with the Reservations Supervisor, Area Director of Revenue Management, Business Travel Directors, and Catering Event Managers is a key component of this role.

This is not an entry-level position and requires prior hotel experience, preferably in reservations, along with strong communication skills and the ability to deliver exceptional guest service. The coordinator acts as a liaison between guests, internal departments, and sales teams, maintaining accurate reservation information, managing group blocks, handling special corporate account reservations, and ensuring that inventory and pricing controls are properly adhered to. In addition, the role involves providing tactical support during sellouts, managing guest inquiries, resolving complaints diplomatically, and promoting the Sonesta brand and its marketing initiatives.

Beyond operations, this role supports strategic planning by organizing reservation-related activities and filing systems, attending meetings as needed, and regularly updating departments with rate and inventory information. The coordinator embodies Sonesta's commitment to passionate and engaging guest service, applying the GUEST model to every interaction, which involves greeting warmly, anticipating and establishing guest needs, owning and solving any issues, and expressing gratitude. Building positive relationships with colleagues and contributing to a respectful team environment are also important aspects of the job.

Sonesta values its employees and offers a comprehensive benefits package that supports their health and financial security. Benefits include medical, dental, and vision insurance; a health savings account with company match available shortly after hire; a 401(k) retirement plan with company match; paid vacation, sick days, and holidays; free parking and shift meals; and various employee discounts and perks. The company also provides educational assistance, paid parental leave, company-paid life insurance, and short and long-term disability insurance, among other benefits. Sonesta is an equal opportunity employer, committed to diversity and inclusion, ensuring all qualified applicants are considered regardless of race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status.