Group Housing Coordinator

The Ritz-Carlton, located in Philadelphia at 10 Avenue Of The Arts, is a world-renowned luxury hotel brand renowned for delivering exceptional guest experiences. Part of the prestigious Marriott International portfolio, The Ritz-Carlton stands as a leader in the luxury hospitality sector that prides itself on outstanding service, meticulous attention to detail, and creating memorable moments for every guest. With over 100 award-winning hotels globally, The Ritz-Carlton is committed to fostering an environment that celebrates diversity, inclusivity, and equal opportunity for all employees. The company is dedicated to maintaining a professional and welcoming atmosphere where employees can thrive and deliver distinguished service that reflects the brand's high standards.

This particular role is for a full-time, non-management position within the Reservations department at The Ritz-Carlton in Philadelphia. The position offers a competitive hourly wage of $25.50 and does not allow remote work, emphasizing on-site collaboration and hands-on engagement with guest reservation processing. The core responsibility involves managing all aspects related to room reservations, including processing requests, modifications, cancellations received through telephone, fax, or email. The role requires identifying guests' needs, determining the appropriate room type, verifying availability and rates, as well as clearly explaining the policies concerning guarantees, special rates, and cancellations. Employees must ensure accurate documentation of special guest requests and provide detailed information about the property’s facilities and services.

This position demands excellent communication skills to handle guest inquiries professionally, while utilizing sales techniques to maximize revenue. Handling VIP reservation information with confidentiality and precision is also a key aspect. Utilizing reservation systems to input and access guest data is vital, as is problem-solving arising from reservation requests by coordinating with appropriate personnel or departments. Ensuring the accuracy of room blocks and reservations, managing group room lists, reviewing room blocks to maintain required room availability, and organizing group-related files is part of the responsibilities as well. The role involves setting up proper billing accounts in line with accounting policies while strictly adhering to company policies, maintaining a clean and professional appearance, and protecting proprietary company information.

Employees are expected to greet and acknowledge guests according to company standards, anticipate and meet their service needs with genuine appreciation, and assist guests with disabilities. Effective, clear, and professional communication with team members and guests is mandatory, as well as high attention to detail when preparing written documents and handling phone calls with proper protocol. This role promotes positive work relationships, teamwork, and responsiveness to employee concerns while meeting quality assurance standards. Physical capability to lift or move objects up to 10 pounds is required, and ad-hoc reasonable duties may be assigned by supervisors.

As a member of The Ritz-Carlton team, you will learn and embody the "Gold Standards" which are the foundation of the hotel’s service philosophy. These include the employee promise, credo, and service values that empower staff to be creative, compassionate, and kind. The company culture supports employees in reaching their best potential and takes pride in delivering luxury service that guests remember long after their stay. Joining The Ritz-Carlton means becoming part of a global team where you can perform your best work, fulfill your purpose, and grow personally and professionally within a highly respected hotel brand. This opportunity is ideal for individuals passionate about hospitality, customer service excellence, and working in a dynamic, high-end hotel environment.