Group Housing Billing Coordinator

Marriott International is a leading global hospitality company known for its diverse portfolio of brands and exceptional guest experiences. With a commitment to quality service and inclusivity, Marriott operates hotels and resorts worldwide, providing employees with dynamic career opportunities and a supportive work environment. Among its distinguished properties is Gaylord Hotels, a brand synonymous with enriching meeting and event experiences through innovative environments and heartfelt hospitality. Gaylord Hotels seeks to offer more than traditional hotel services by fostering creativity, dedication, and a sense of belonging among its workforce.

Gaylord Hotels at the location in Grapevine, Texas, is currently hiring for a full-time, non-management position within the Finance and Accounting category. This role focuses on providing outstanding service to group guests, ensuring the smooth handling of accommodations and billing from pre-arrival through departure. The ideal candidate will act as the main point of contact for group reservations, managing requests, modifications, and cancellations, while coordinating closely with various departments and external entities to deliver seamless event experiences.

In this role, the employee is responsible for processing all reservation-related inquiries received via telephone, fax, or email. They identify guests' room needs, verify availability, and explain policies regarding guarantees, special pricing, and cancellations in a clear and professional manner. Handling complex billing arrangements, including shared accounts, room taxes, direct billing, and group bookings, is a key component of the position, requiring attention to detail and strict adherence to accounting policies.

The position demands excellent communication skills to interact effectively with internal and external clients, employing company-standard operating procedures (SOPs) and local SOPs to maintain high-quality service levels. The employee will be expected to maintain a polished and professional appearance, observe company safety and privacy policies, and contribute to a positive team environment by supporting colleagues and responding thoughtfully to workplace issues.

This role is ideal for individuals with at least a high school diploma or equivalent (general educational development certificate or GED) and less than one year of related work experience in a similar capacity. No supervisory experience or certifications are required. The successful candidate must be able to handle light physical tasks, such as moving objects weighing up to 10 pounds independently, and demonstrate integrity and professionalism in all interactions with guests and co-workers.

Joining Marriott International through Gaylord Hotels means becoming part of a global team dedicated to delivering unparalleled guest experiences and creating rewarding career paths. The commitment to diversity and equal opportunity ensures a welcoming workplace where all employees can thrive and grow into their best versions while contributing meaningfully to the company’s ongoing success.