Group Housing Billing Coordinator

Gaylord Hotels, a distinguished brand under the Marriott International portfolio, stands out as a leader in delivering exceptional meetings, experiences, and hospitality services. Situated in the vibrant city of Nashville, Tennessee, at 2800 Opryland Drive, this full-service hotel caters to diverse guests, including corporate clients, event attendees, and leisure travelers. As part of Marriott International, Gaylord Hotels upholds the highest standards of service and inclusivity, embracing a rich blend of cultures and experiences among its associates while fostering an environment that supports equal opportunities for all employees. With a commitment to excellence and innovation, the hotel offers an extraordinary environment where employees, known as STARs, are encouraged to exhibit creativity and entrepreneurial spirit in delivering thoughtful and warm service.

This role is a full-time, non-management position within the Finance and Accounting department, specifically focused on providing outstanding guest service experience related to event housing and billing. The position is hourly paid at $22.00 per hour. The successful candidate will act as the primary housing and billing contact for group guests, managing reservation requests from pre-arrival to departure and ensuring all reservations are accurate, well-documented, and aligned with company policies. Responsibilities include processing reservation requests through various communication channels, identifying guest needs and appropriate accommodations, explaining company policies, and managing billing accounts with precision. This position requires close collaboration across multiple departments and external entities to guarantee seamless group event experiences.

In addition to excellent organizational and communication skills, the role demands a strong commitment to compliance with operational procedures, safety protocols, and the brand's hospitality standards. The ideal candidate will also demonstrate professionalism in appearance and conduct, maintain confidentiality regarding company information, and support a positive and cooperative team environment. Beyond administrative duties, the role involves direct guest interaction, requiring attentiveness, patience, and a warm customer service approach. This position also includes physical tasks such as moving light objects and timely reporting of any workplace incidents to management. Joining Gaylord Hotels means becoming part of a global team dedicated to career growth, offering various opportunities well beyond a typical hotel experience. It is an excellent opportunity for individuals looking to begin or advance their careers in hospitality while contributing to memorable event experiences within a leading hotel brand.