Group Housing Billing Coordinator

Marriott International is a global leader in the hospitality industry, well-known for its dedication to delivering exceptional guest services and creating memorable experiences across its wide portfolio of brands. Among its distinguished hotels is Gaylord Hotels, which offers expansive meeting spaces, exquisite amenities, and distinctive environments designed to bring people together in extraordinary ways. Located in Chula Vista, California, the Gaylord Hotel serves as a premier destination for guests looking for excellent accommodations paired with superior event and group services. The company holds a strong commitment to diversity, inclusion, and equal employment opportunities, fostering a welcoming and supportive atmosphere for all associates. Marriott International values its employees, referred to as STARs, who are creative, innovative, and dedicated professionals driven by a passion for outstanding service. Working at Gaylord Hotels means access to endless career possibilities within Marriott’s extensive brand portfolio, supplemented with great benefits and work culture designed to help every employee reach their full potential.

In this full-time, non-management role based in Chula Vista, California, the Associate will play a crucial part in ensuring the success of group events at the hotel by serving as the primary point of contact for lodging and billing activities from the beginning of the guest’s arrival through departure. The position is pivotal in delivering outstanding hospitality aligned with the company’s service standards and brand policies. This Associate is responsible for processing group bookings, modifications, and cancellations received through phone, fax, or email. They will work diligently to identify guest reservation needs, match appropriate room types, verify availability, and provide clear details about pricing, guarantee policies, and cancellation terms. A major focus is on preparing accurate billing accounts, including shared, room, tax, incidentals, tax exemptions, direct bill/special arrangements, and group reservations while adhering to accounting policies and company procedures.

The role also involves preparing, reviewing, and issuing receipts, invoices, and account reports with precision and within timelines. The Associate provides excellent customer service to both internal departments and external customers, ensuring smooth communication and cooperation among departments and outside entities. Committed to upholding standard and local operating procedures, the Associate ensures compliance with security policies, maintains a professional appearance, handles confidential information responsibly, and promptly reports any workplace hazards or incidents.

Additionally, the Associate is expected to welcome and acknowledge all guests graciously according to company standards, anticipate and respond to service needs, assist guests with disabilities, and express genuine appreciation. Communication must be clear, professional, and friendly, whether in-person or over the phone, including proper phone etiquette. The role entails careful reading, verifying, and processing information from various formats and maintaining quality assurance standards.

This position supports positive work relationships, teamwork, and effective problem resolution among associates. Physical ability to move items weighing up to 10 pounds without assistance is required, alongside willingness to perform reasonable additional duties as assigned by supervisors. The role offers a competitive wage of $28.75 per hour and does not require supervisory experience or certifications, making it an excellent opportunity for candidates with high school education or equivalent who are eager to grow within a dynamic hospitality environment.