Group Account Coordinator

The Luxury Collection Hotels & Resorts, part of Marriott International, is an esteemed global brand renowned for offering authentic and memorable luxury travel experiences. With a history spanning over 100 years that began with the prestigious Italian CIGA brand, The Luxury Collection boasts more than 120 properties across more than 35 countries. This brand is recognized for its unique and iconic hotels and resorts, including legendary palaces, remote retreats, and timeless modern classics. Each property is a distinctive representation of its location, serving as a cultural gateway that enriches the guest’s experience with a profound sense of place and heritage. At The Luxury Collection, the emphasis lies on evocative storytelling and personalized hospitality to craft genuinely memorable experiences that honor the traditions and charms of each destination.

Located in Scottsdale, Arizona, this particular position is focused on group room reservations coordination. The role is full-time and classified as non-management within the reservations department. The position demands proficiency in all aspects of reservations and hotel operations, as well as an ability to handle group bookings and related administrative functions. The incumbent will be responsible for maintaining ownership of group blocks, managing pickup numbers, reservation methods, billing processes, and providing top-tier service to VIP guests. Additionally, this role calls for a collaborative spirit to coordinate duties seamlessly with other in-house departments, affiliates, and outside group contacts.

The Reservations role requires outstanding communication skills and the ability to provide courteous, knowledgeable service to guests and associates alike. It involves adhering to company policies related to professional appearance, confidentiality, and asset protection. The employee will act as a departmental role model or mentor, assign tasks as needed, and ensure timely completion of duties consistent with quality standards. Physical requirements include the ability to stand, sit, or walk for extended periods, and perform light lifting of objects up to 10 pounds. The position also entails following proper telephone etiquette, preparing and reviewing documents accurately, and fostering positive working relationships within the team.

Preferred qualifications for this role include at least one year of related work experience and a high school diploma or equivalent. While supervisory experience is not required, candidates with hotel experience are preferred. The Luxury Collection Hotels & Resorts is committed to diversity and inclusivity, inviting associates from varied backgrounds to join their global team. Team members can expect a work environment that values culture, talent, and unique experiences, allowing each individual to thrive and grow professionally. This is an excellent opportunity for individuals passionate about hospitality and luxury travel to contribute to a distinguished brand that continues to evolve to meet and exceed the expectations of discerning luxury travelers. Joining The Luxury Collection means becoming part of a global network of dedicated professionals, honoring a century-old legacy while embracing innovation to create inspiring and personalized guest journeys.