Group Account Coordinator

Marriott International is a globally recognized leader in the hospitality industry with a rich history spanning over 100 years. Established in 1906 originally under the Italian brand CIGA, Marriott International has grown its portfolio to include The Luxury Collection Hotels & Resorts, which features more than 120 unique hotels across more than 35 countries. The Luxury Collection is known for offering authentic and memorable experiences that reflect the distinctive cultural and historical essences of each destination. Marriott International highly values diversity, inclusion, and equal opportunity in the workplace, fostering an environment where all associates feel welcomed and empowered to deliver exceptional service. The company actively promotes a culture that celebrates varied backgrounds, talents, and experiences, ensuring a supportive and engaging work atmosphere. Marriott International is committed to maintaining high standards of hospitality, innovation, and excellence worldwide.

The role being offered is a full-time Reservations Coordinator position based in Scottsdale, Arizona at The Luxury Collection’s hotel located at 6000 E Camelback Rd. This is a non-management position focused on organizing and coordinating group room reservations and related functions in collaboration with various hotel departments, affiliates, and external group contacts. The ideal candidate will have at least one year of relevant experience, preferably in the hotel industry, and will be proficient in managing group blocks, including handling pick-up numbers, reservation methods, billing, and VIP guest accommodations. The Reservations Coordinator will play a vital role in ensuring exemplary customer service, demonstrating courteous, sincere, and knowledgeable interactions with guests and colleagues alike. Responsibilities include coordinating tasks with other departments, mentoring and modeling desired behaviors, monitoring quality standards, and ensuring timely completion of assigned duties.

The position requires strong communication skills, professional demeanor, and the ability to handle multiple requests effectively while maintaining accuracy in documentation and telephone etiquette. The coordinator will also uphold company policies, protect confidential information, maintain a clean and professional appearance, and contribute to a positive working environment by fostering good relationships with team members. Physical demands include standing, sitting, or walking for extended periods and handling light physical tasks such as moving or positioning objects weighing up to 10 pounds (4.5 Kg). The coordinator will be expected to perform other reasonable duties as assigned. This role provides an excellent opportunity for individuals passionate about hospitality, eager to grow within a prestigious international brand, and committed to delivering personalized guest experiences that exceed expectations. Marriott International offers a supportive workplace where employees can thrive, grow professionally, and become the best version of themselves by joining a remarkable worldwide team dedicated to exceptional luxury hospitality.