Ground Transportation Monitor - MKE Airport

Jacobsen|Daniels (J|D) is a specialized consulting services firm that has been delivering innovative and technically sound solutions within the aviation industry since 2001. The company's core focus revolves around enhancing airport operations and improving the overall traveler experience by providing reliable, safe, and efficient ground transportation services that align with the evolving safety and security standards of the transportation sector. Located at Milwaukee Mitchell International Airport, Jacobsen|Daniels has built a reputation for helping airports maintain smooth transit operations while prioritizing passenger safety and convenience.

The Ground Transportation Monitor role is a critical position within the company, ensuring the airport's ground transportation operations function efficiently and passengers receive exceptional service. This full-time, non-exempt position pays between $15.00 and $19.00 per hour and offers weekly pay, emphasizing consistent and reliable income for employees. The individual in this role will play a vital part in greeting and assisting passengers as they navigate through the airport, directing taxi and limousine services, and maintaining a high standard of customer service. Working primarily outside, the Ground Transportation Monitor handles a variety of tasks such as managing the availability and dispatch of taxicabs, assisting passengers in accessing luxury limousine services, and providing accurate information on transportation options.

This position is ideal for someone with a customer-focused mindset, strong communication skills, and the ability to manage multiple duties independently while working effectively in a team environment. The role also demands attentiveness to safety issues, reporting any concerns immediately to supervisors to help maintain a secure environment for travelers and staff alike. Additionally, this position requires physical endurance to stand and walk continuously, often in varying weather conditions, and to handle occasional lifting. Candidates must possess excellent time management skills and a strong sense of personal motivation and responsibility, ensuring punctual attendance and dedication to the job.

The Ground Transportation Monitor interacts daily with passengers, drivers, and airport staff, making it essential to have clear communication skills and a professional demeanor. The job requires passing necessary airport security clearances and maintaining a valid state-issued driver's license if the role involves driving company vehicles. With opportunities to work varied shifts, including possible evenings, weekends, and holidays, employees must be adaptable yet consistent in providing high-quality service. Benefit offerings include health insurance, dental insurance, paid time off, and participation in a 401(k) plan, among others, making this position both rewarding and secure for individuals seeking a career in the aviation or ground transportation industry.