Ground Service Agent - Part Time

Horizon Air is a regional airline that operates as a subsidiary of Alaska Air Group, providing essential air travel services to various destinations primarily in the Pacific Northwest, Alaska, and Western Canada. Known for its commitment to safety, customer service, and operational excellence, Horizon Air plays a crucial role in connecting smaller communities to larger hubs, facilitating both business and leisure travel. The company prides itself on creating a seamless and remarkable journey for its guests, emphasizing teamwork and professionalism at every step. Its airport teams work collaboratively to manage passenger and baggage transitions efficiently, ensuring that flights run smoothly and safely.

The Ground Service Agent position at Horizon Air is a dynamic role designed for individuals who thrive in a fast-paced and physically engaging environment. This role involves working on the airport ramp where Ground Service Agents perform various vital duties that keep flights on schedule and maintain operational safety standards. Candidates are expected to interact effectively with diverse groups of people, maintain focus while multitasking, and adapt to a flexible work schedule that includes nights, weekends, and holidays. The position offers a competitive starting wage of $19.92 per hour and is available as a part-time regular role.

Ground Service Agents at Horizon Air are responsible for a range of essential tasks that directly impact flight readiness and passenger experience. These include loading and offloading luggage and cargo, managing the distribution of critical flight documents such as fuel slips and load plans, and conducting aircraft marshaling and pushback operations. Agents also prepare weight and balance forms, ensuring load integrity through accurate data entry of commodity codes and weights. They provide aircraft servicing which can include lavatory and potable water servicing, aircraft grooming, deicing procedures, and security searches.

The role requires operational knowledge of various ground support equipment including belt-loaders, tugs, air-start units, bag carts, lavatory carts, and deicing trucks. Ground Service Agents may also be required to execute aircraft tow operations. Beyond technical skills, the job demands physical stamina, as employees must consistently lift heavy loads up to 50 pounds, stand for extended periods, and perform physical activities like bending and stooping. Key interpersonal skills include strong communication abilities and the capability to work effectively in a team-oriented environment.

Horizon Air fosters a supportive work environment where employees receive a comprehensive total rewards package. This includes competitive pay along with well-being programs offering medical, dental, and vision benefits, generous holiday and paid time off policies, and a notable 401k match program. Employees also enjoy free standby travel privileges across Alaska Airlines, Hawaiian Airlines, and Horizon Air, opening up numerous travel opportunities. Additionally, professional development and training are emphasized, with paid training sessions that might involve overnight travel, helping employees advance their skills and career paths.

Working at Horizon Air also means adhering to important regulatory and security requirements. Employees must obtain and maintain an airport security identification badge (SIDA badge) and comply with United States Department of Transportation drug testing regulations, ensuring safety and legal compliance in all operations. Diversity and inclusion form the foundation of Horizon Air’s employment policies, reflecting a strong commitment to equal opportunity and a respectful workplace environment that prohibits discrimination and harassment.

For individuals passionate about aviation, enjoy physical work, and value a customer-focused culture, the Ground Service Agent position at Horizon Air presents an exciting career opportunity. With a competitive pay rate, comprehensive benefits, and the chance to be part of a well-respected airline team, this role offers a solid platform for personal growth and professional achievement in the aviation industry.