Grooming Receptionist

Scenthound is a premier dog grooming and wellness company dedicated to enhancing the health and happiness of dogs through professional grooming services and comprehensive wellness plans. With a commitment to pet care excellence, Scenthound combines expert grooming techniques with customer-focused service to create an unmatched experience for dog owners and their furry companions. As a growing company, Scenthound offers a supportive and dynamic environment for employees to grow, learn, and contribute to the pet care industry. The company emphasizes compassionate treatment of both pets and their owners, providing an atmosphere where every visit is a positive experience. This friendly and customer-oriented culture serves as a foundation for its continued expansion and success in the pet grooming market.

We are currently seeking a Grooming Receptionist and Sales Team Member to join the Scenthound team. This role is crucial as it blends customer service with sales and administrative tasks to support salon operations. The position is hourly and offers an attractive hourly rate between $13.00 and $15.00, plus an additional $5 to $6 per hour earned from the salon's shared tip pool. The schedule is flexible with no Sundays or evenings, providing an excellent work-life balance. This role primarily focuses on selling memberships while delivering exceptional service to every customer, meeting both their and their pet’s needs.

As a Grooming Receptionist and Sales Team Member, you will be the first point of contact for customers and their dogs, managing appointment scheduling, handling phone inquiries, greeting clients, and promoting memberships and retail products. This position offers a direct career growth path to management roles such as Assistant Manager or Manager, making it a promising opportunity for motivated individuals who want to advance within the company. Additionally, employees in this role receive training and development opportunities to sharpen their sales skills and deepen their knowledge about dog health and wellness.

The responsibilities also include managing the cash drawer, maintaining customer profiles and records, ensuring the reception area remains organized and welcoming, and effectively resolving customer concerns to retain memberships. A passion for dogs, confidence in sales, and excellent customer service skills are essential for success in this role. Scenthound values employees who are self-motivated, outgoing, and dedicated to providing high-quality service. The role combines interaction with canine and human customers, requiring effective communication and the ability to educate dog parents about products and services. In return, employees enjoy perks such as employee discounts, free uniforms, merit-based pay increases, paid vacation, and complimentary monthly pet services.

If you are a sales-oriented individual with a love for dogs and a knack for customer service, this is an exciting opportunity to join a passionate team at Scenthound, contributing to a positive impact on the health and wellness of pets while progressing your career in a supportive and rewarding environment.