Job Overview
Work Schedule
Weekend Shifts
Benefits
Annual free hotel stays
Well-being initiatives
Corporate discounts
Paid parental leave
Paid holidays
Vacation Time
Medical insurance
Dental Insurance
Vision Insurance
401K with company match
Job Description
Hyatt Centric Buckhead Atlanta is a distinguished boutique hotel located in one of the most vibrant districts of Atlanta. Known for its upscale style and deep connections to Buckhead's rich history, this hotel offers guests a unique blend of Georgia's ancient pottery heritage and modern urban sophistication. Situated steps from Lenox Square, the premier shopping destination, the hotel is perfectly placed near a wealth of dining, entertainment, and retail options. Guests enjoy luxury rooms and suites, rooftop dining experiences including the iconic Spaceman Lounge, and an abundance of social and event spaces. The Spaceman Lounge, perched on the 15th floor, is renowned for its breathtaking views of Atlanta and its chic rooftop ambiance that features shareable dishes and craft cocktails, making it a hotspot for both locals and travelers.
The Host/Greeter at Hyatt Centric Buckhead Atlanta plays a pivotal role in shaping the guest experience at the Spaceman Lounge. As the initial point of contact for guests, hosts and greeters are responsible for creating a warm and welcoming environment, ensuring that every visitor feels valued from the moment they arrive. This role demands a balance of hospitality and operational skills, including managing reservations through various systems, directing guests to their tables, offering menu suggestions, and providing critical information about specials and the venue’s atmosphere. Additionally, hosts and greeters serve as the final checkpoint for guest satisfaction, skillfully addressing any concerns or issues that arise to maintain the highest quality of service. This position requires adept problem-solving abilities and a commitment to enhancing the overall restaurant ambiance, including maintaining music, lighting, and service quality.
Working for Hyatt means joining a company recognized worldwide for dedication to employee well-being and guest satisfaction. Hyatt has been celebrated on Fortune's "100 Best Companies to Work For" list for eight consecutive years, underscoring its commitment to a supportive and rewarding work environment. Employees benefit from generous work-life balance initiatives, including an annual allotment of free hotel stays, wellness programs, corporate discounts, paid parental leave, and comprehensive medical benefits. For those interested in hospitality and guest services, this is an exceptional opportunity to work within a premier boutique hotel setting, gaining valuable experience and contributing to an unforgettable guest experience in Atlanta’s bustling Buckhead district.
The Host/Greeter at Hyatt Centric Buckhead Atlanta plays a pivotal role in shaping the guest experience at the Spaceman Lounge. As the initial point of contact for guests, hosts and greeters are responsible for creating a warm and welcoming environment, ensuring that every visitor feels valued from the moment they arrive. This role demands a balance of hospitality and operational skills, including managing reservations through various systems, directing guests to their tables, offering menu suggestions, and providing critical information about specials and the venue’s atmosphere. Additionally, hosts and greeters serve as the final checkpoint for guest satisfaction, skillfully addressing any concerns or issues that arise to maintain the highest quality of service. This position requires adept problem-solving abilities and a commitment to enhancing the overall restaurant ambiance, including maintaining music, lighting, and service quality.
Working for Hyatt means joining a company recognized worldwide for dedication to employee well-being and guest satisfaction. Hyatt has been celebrated on Fortune's "100 Best Companies to Work For" list for eight consecutive years, underscoring its commitment to a supportive and rewarding work environment. Employees benefit from generous work-life balance initiatives, including an annual allotment of free hotel stays, wellness programs, corporate discounts, paid parental leave, and comprehensive medical benefits. For those interested in hospitality and guest services, this is an exceptional opportunity to work within a premier boutique hotel setting, gaining valuable experience and contributing to an unforgettable guest experience in Atlanta’s bustling Buckhead district.
Job Requirements
- High school diploma or equivalent
- previous experience in customer-facing roles preferred
- familiarity with reservation management software
- strong interpersonal and communication skills
- physical ability to stand for extended periods and perform light lifting
- ability to work flexible hours including nights, weekends, and holidays
- commitment to providing excellent customer service
Job Qualifications
- A true desire to satisfy the needs of others in a fast-paced environment
- previous experience as restaurant host or greeter preferred
- experience with reservation systems such as SevenRooms, OpenTable, or Resy
- refined verbal communication skills
- ability to stand for long periods
- ability to lift, pull, and push a minimum amount of weight (about 10 pounds)
- must be able to work a flexible schedule including weekends and holidays
Job Duties
- Welcome and greet guests with a friendly and professional demeanor
- manage and oversee the venue's reservation systems including taking, modifying, and cancelling reservations
- provide guests with table accommodations and menu recommendations
- ensure overall guest satisfaction by addressing and resolving concerns and complaints promptly
- maintain the ambiance, including music and lighting, to enhance the dining environment
- assist in problem-solving and troubleshooting guest issues
- serve as the final point of contact to ensure a positive guest experience
Job Criteria
Experience
No experience required
Job Location
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